Review Time
Contacted customer services via chat who directed me to fill in a form and provide pictures of a pair of Wunder train leggings that I had only worn for the second time in the gym. I was on the hip adductor machine when I saw a hole slowly form around my knee area. I was absolutely mortified. I pay to go to a luxury gym and having a hole randomly appear on my knee during a busy time of day is shameful. I contacted lululemon with regards to a repair or replacement and the rude response I received was “Our gear is designed to support you through your favourite adventures, but accidents can happen and our technical fabrics aren't indestructible, and we won't be initiating a return”I definitely will not be purchasing from these scammers again. When I first started buying from lululemon the quality and service was second to none. I literally own sports bras, tops, jackets, gilets, leggings, shorts, tennis wear, socks, headbands and other accessories. I stayed loyal despite the horrid piling on the new fabrics for align/ yoga wear. I am now switching over to sweaty betty and skims.
Beware.Their ‘quality promise’ is not what it used to be and they no longer honour returns like they used to. For the money, their clothing is absolutely not worth it. Save your hard earned money and shop somewhere that actually takes care of their customers, or pay 1/3 of the price elsewhere for items of comparable quality for a much better price. Company no longer has good values or customer service.
Was going to write about the awful customer service but having seen the number of negative reviews which have received zero response from Lululemon, I don’t think I’ll waste my time sharing details of the experience.In short, avoid this company. Their competitor LNDR is far superior in customer service and quality.
Never had issues with numerous products placed from Lululemon. Now ordering a pair of leggings and after two wears they've worn so much they look like I've owned them for at least 2 years! For how competitive the market is & how there are significantly cheaper offering such as Adanola. There is a reason why they have done so well. Gabriela thank you for being so utterly useless and not helping with my faulty product. A headache to have to return a faulty product & wait for review of it for god knows how long to be able to get my money back so I can go and buy some good quality Adanola leggings! Useless & extremely disappointed.
This is my second review, because I am so angry with this company. They have dragged their feet throughout the whole purchase process and as for the returns process it continues to be the most frustrating experience. All of this is a shocking ploy to hang on to your money for the longest time possible in order to increase their profits on the extortionately expensive poor quality garments I have ever had the misfortune of being conned in to buying. It is a scam by any other name. Be warned.
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lululemon is a technical athletic apparel brand designing gear for yoga, run, training and everything in between—but we’re more than just that.
We’re a mindful movement that believes if we push past our sweaty boundaries, we’re able to build the strength to push ourselves in other aspects of life.
This is who we are. This is lululemon.
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