Review Time
What a shambles . This has to be the worst customer service ever. Considering how steep your prices are this is unacceptable and nothing short of a scam . No refund and the item replacement ordered still sits in status that reads - “item sent” with no updates. You need to take a page from Sweaty bettys books. So disappointed … gosh
My first order with Lululemon. I received an email telling me that my items had been dispatched on Tuesday the 6th of August. The tracking data provided remained pending and it wasn’t until Friday the 9th of August that the Royal mail inform me the package has been received from Lululemon at their depot. It may seem insignificant but these lies about dispatch dates are really quite frustrating and very misleading, with the only logical explanation being the retailer trying to gain a few days. When I contacted Lululemon customer service about this, after an initial email exchange I then started receiving email messages telling me that the customer service email box was full and that they could not receive customer service emails at this moment, again another very shoddy service experience no doubt aimed at disrupting the complaint. It has been an extremely disappointing experience and this is really is a third rate online service to be avoided, this isn’t a premium retailer
It was my first time at the store and the staff was really good and I went to get leggings and it was really nice cuz there was somebody in the back to make sure you have the right size and get what you want, the lady was really nice and made sure I was happy with the sizing and that it was comfortable
I have placed my order 7 days ago on lululemon.co.uk. Haven't heard from them since. It shows that my order in Progress. I contacted their customer service and they said that they could do nothing, just wait. No update on my order. What a joke. Haven't experienced such non existent service never in my life. Don't buy there. Doesn't worth it.Still hope to receive at least my money back if they can't sell the stuff.
Dealing with their Guest Education Centre (what name is that?!) and not sure I'm getting anywhere. You can get a 10% on your purchase as a first time customer but if you don't get the email, you'll just have to wait 24 hours. After then, if you still didn't receive the email, you can get in touch with them again and they might consider helping you!
First of all I signed up for the email and never received the code. I went on the online chat and they said wait 24 hours so I did. Then I had to contact them again. I got pulled away from the chat for abit by my toddler. The chat person was so rude and said obv I was busy doing something else. So I had to start a new chat. They gave me the ten percent off so I thought great. The next day the item went in the sale. I asked if there was anything they could do like a gift card for the difference to spend there. They said no as I had the ten percent off. Ridiculous customer service for such an expensive shop. They need to learn about customer service. Will never shop there again. !!!
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lululemon is a technical athletic apparel brand designing gear for yoga, run, training and everything in between—but we’re more than just that.
We’re a mindful movement that believes if we push past our sweaty boundaries, we’re able to build the strength to push ourselves in other aspects of life.
This is who we are. This is lululemon.
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