Review Time
Rude staffVisited Lululemon on Regent Street on Sunday 21st January at 16:30. We were looking forward to the experience as there is lots of hype and I liked the look of the clothes.Unfortunately, our experience was let down by insolent and cliquey staff - specifically, two females who were grumpy and discourteous. They gave off an unpleasant vibe that frankly, made us want to leave the store, let alone make a purchase.We complimented one of the staff members, only for her to say 'hmmph!' which seemed a strange retort. Similarly, I took a seat in one of the changing rooms whilst my friend tried on some leggings (bearing in mind there were ample fitting rooms with it being late in the day), only to be evicted by another staff member! 'Get up we need this space'.I wanted to like Lululemon, but this experience gave me a sour taste. Will stick to Sweaty Betty.
I had enough of them getting my orders, sizes wrong. Sometimes even splitting my orders into separate parcels which caused one of them to be delivered later than expected. I also noticed that some of the leggings that my wife bought even had hole after using them only once or twice around the house. She doesn’t even put them in straining activities at all.
Lulu Lemon Customer Services and business practices are shocking. I never expected this from Lululemon but I have now had 2 bad experiences. 1st - I ordered some Align pants, the next day they sent me a 20% off code; I emailed customer services and asked them apply it and refund me the difference (like all other major companies do). They refused; instead they made me re-order a new pair with the discount and send back the old pair. What an absolute waste of shipping materials, CO2 emission for the transport etc...terrible sustainbility and they didn't care at all about me or the customer experience. 2nd, I finally got an instock notification for a pair of V-waist Aligns and purchased them (money taken from my account) and then they send me an email 2 days later cancelling them and saying they are out of stock...no apologies, no voucher for my dissappointment. Nothing. They have zero care for their customers or their environment but happy to charge extortionate prices. Really poor company.
Fantastic customer service. I was sent the wrong item (which just happened to be my size). Not only did they let me keep it they sent me a full refund and £20 gifts voucher. The refund and voucher came within 12 hours. I never thought I would be happy to receive the wrong item!!
Ordered a e-gift card to be delivered today. Recipient never received it. After contacting yourselves, 4 times, it was to be sent to me. Still nothing. Now been told that it will have to be investigated, as it’s Cashstar that issues the card, and will take up to 3 days. Payment already taken from bank acc. Very unsatisfactory and disappointing.
Recently purchased a 5 Year Basic T-Shirts multi-pack from Lululemon, but unfortunately found one of the tees to be defective. Contacted their customer service and was impressed with their quick and efficient handling of the situation. They agreed to a partial refund within a few days, demonstrating great customer care and responsibility. Overall, a positive experience despite the initial hiccup. Would recommend for their quality products and excellent customer service. My thanks to Michelle and the team.
Slow delivery, items from same order delivered separately. 1 item 2 weeks late. Also be aware, when you buy on sale item,you won't be able to return it. It does say it anywhere in the shop or on the website. I wanted to return leggings which were faulty but because it was sale item,they refused my return and refund. I have been their customer for few years but it has put me off of them now. Service has gone downhill a lot,also the quality of clothing.
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lululemon is a technical athletic apparel brand designing gear for yoga, run, training and everything in between—but we’re more than just that.
We’re a mindful movement that believes if we push past our sweaty boundaries, we’re able to build the strength to push ourselves in other aspects of life.
This is who we are. This is lululemon.
