Review Time
HUGE thank you to Cesar! I bought something in a rush and was super worried that my order was to the wrong email address . Cesar not only chased it up for me and reassured that my email was in fact correct . He also resent the order confirmation. And was very helpful . Honestly 10/10 . Thank you so much ! 🙂
My husband bought me a gift based on my usual size (long term customers over 13 years) and the order Lululemon order number: UK03154515 had other items in it. One of the tops does not fit right and when compared to another of same size it is significantly different in the shoulder length, I reported it and they said there is nothing that they will do. So for an item that I can’t wear and he spent £29 they just didn’t care. The reviews show other people to be complaining about the fit as well but they told me it was “personal preference” not a quality issue. Well I’ve never had this issue with other items of the same size before …so I would say it’s a manufacturing quality issue for sure! I couldn’t tell until I started wearing it because I trusted in the lulu quality assurance and had removed the tags. The customer support was very much “not our problem” when I have pictures comparing to other similar items and showing how this one is clearly designed/cut short in the shoulders causing a poor fit!!! Sooo unhappy and making me question the lulu brand so much.
The snap closure on their backpack broke within a month. I emailed them and sent photos. But they only offered store credit - for their faulty item!I rang Citizen's Advice and based on what they told me, I emailed again and again until they reluctantly agreed to refunding my card. NOT ever going to buy from Lululemon again.
I ordered a Wunder Puffer coat and was excited to wear this. However one morning I go to put it on an am met with a tear, super annoying as it had only been worn a few times to the gym. I contacted their quality assurance team who were quick to respond with the following “signs of damage from fabric tear which is not a result of a quality a quality issue or defect with the item.Our gear is designed to support you through your favourite adventures, but accidents can happen and our technical fabrics aren't indestructible” I have cared for this jacket so much and the disappointing thing is that my cheaper versions have never torn. And the worst part - they replace items that are 3 years old for people that have been worn to death, not for me personally, I have seen this happen in store. However they didn’t offer the same for a very expensive jacket that simply shouldn’t tear as this has, it’s clearly a quality issue. Disappointed doesn’t quite explain how I feel.
I was pleasantly surprised to receive excellent customer service at the Lululemon in Covent Garden. Noam, the girl in charge of fitting rooms, had incredible product knowledge from in store to online, best sellers and sizing! She has a real gift and an incredible ambassador. The manager quietly thanked all her staff, there was a special feeling of acceptance and gratitude!
Ordered 4 items, 2 items were delivered as expected but it’s been 2 weeks and I’m still waiting for the other 2 items to be delivered. The store returns process for online purchased items is poor and doesn’t match the return details provided on the website, the store manager (especially in Canary Wharf) asks for delivery receipts, original receipts and additional card verification (even when you show the original card used for the online purchase). Having been a regular shopper at Lululemon, I would be reluctant to continue shopping there in future.
Waited over a week for a £400 order, when it finally showed up it was a child's halloween costume. Have now been told I need to wait another 5 business days for them to sort out what happened. When I asked it to be escalated (as at this stage I just want a refund), I was told that they would be disconnecting the chat as we are "going in circles and they wouldn't be doing anything else" For a company that is so expensive you would expect much better customer service. Do yourself a favour and order from Sweaty Betty instead.
I’ve had a couple of pairs of lululemon leggings for a few years and decided to buy a new pair. The quality of the new pair is terrible, really thin and nasty. God forbid anybody wearing them who has cellulite because that will show through.The returns procedure is frustrating and impossible. Tried on numerous occasions to generate a return and it never worked. Wasted a lot of time trying to get it sorted but no joy. Customer service is rubbish. Eventually resorted to trying to get somewhere via Facebook and was then told I have exceeded the 30 days returns policy so I’m stuck with them.£78 wasted and will never buy another pair again. There are much better brands out there where the quality is much higher and the price much lower. Stay away from this rubbish company.
Loved my old align leggings which lasted me for years before eventually losing elasticity and needed replacing. So disappointed in the pair I purchased in August. Initially looked great, super soft and comfortable, however started showing signs of wear after 2-3 wears, with pilling and pulls in fabric. Contacted quality assurance team to request replacement/refund and was told issue was not due to product issue but my ‘personal preference’. Seems like brand has gone down hill since my previous purchase. Quality, durability and customer service no longer seem to be important to this brand which is so sad. Given there are so many more affordable and less fragile options on the market, I would shop elsewhere. Sweaty betty leggings have lasted much better.
Well... I should have read the reviews on here before purchasing LuluLemon Leggings. I treated myself and bought a pair in May and last month a hole appeared in them. There are no seams, I did not snag or anything and only use for yoga/pilates. I have Peleton/Sweaty Betty and cheaper brands and they have all lasted much longer than 6 months, in fact my Peleton ones are still looking good after 5 years (pre lulu lemon collaboration).I contacted customer services and having completed 2 forms, uploaded pictures etc. they refuse to exchange as I do not have my original receipt. I have a credit card statement to prove the purchase (PoP) but they will not accept this as PoP. MANY other retailers do accept this and who keeps a receipt that long for an item of clothing!They could have told me this before 5 emails and 2 forms, pictures taken of the hole, label, complete leggings etc. Wasted my time and ultimately my money on this product.They are not fit for purpose and certainly not up to the price they charge given they only last a few months.Very sad indeed.
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lululemon is a technical athletic apparel brand designing gear for yoga, run, training and everything in between—but we’re more than just that.
We’re a mindful movement that believes if we push past our sweaty boundaries, we’re able to build the strength to push ourselves in other aspects of life.
This is who we are. This is lululemon.
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