lululemon.co.uk

2
2 Based on 121 reviews

lululemon is a technical athletic apparel brand designing gear for yoga, run, training and everything in between—but we’re more than just that. We’re a mindful movement that believes if we push past our sweaty boundaries, we’re able to build the strength...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

2

/
5

121 Reviews

5 Star
20%
4 Star
3%
3 Star
2%
2 Star
2%
1 Star
72%

Filtered Reviews

Filter Reviews

Review Time

Seth C.
Inadequate packaging and quality concerns

I bought joggers as a gift, but they arrived poorly packaged and damp. There was no protective wrapping, which is unacceptable. I need to find a suitable bag for wrapping, and I’m concerned about the quality considering the price. I advise avoiding this seller.

1
Date of experience: Dec 04, 2025
Norman
Disappointing customer service

My package hasn’t updated since it was supposedly dispatched. Despite multiple attempts to contact support, they keep changing the timeline for when they can investigate and often close my tickets. The package seems lost, and it’s now out of stock. This experience has made me hesitant to purchase from them again.

1
Date of experience: Dec 01, 2025
Tronnix63
Love their pants

5
Date of experience: Nov 22, 2025
Terrible quality - worse customer service. Quality promise means nothing

Avoid. Extremely poor quality and shocking customer service.I owned a pair of Lululemon chinos that split at the corner of the back pockets in under 18 months. Those pockets were never used — this was clearly a manufacturing fault and sub-standard stitching, not wear and tear.Lululemon’s so-called “Quality Promise” is essentially a 1-year warranty, nothing more. That’s the sort of cover you’d expect from a cheap high-street brand, not a premium company charging inflated prices and marketing their products as “high quality”. It absolutely fails basic UK consumer rights standards, especially given the cost and the claims they make.Unsurprisingly, Lululemon refused any refund or replacement, so it looks like I’ll have to pursue yet another retailer through UK small claims just to get them to follow the law.Overall: poor construction, poor durability, and appalling service. Strongly recommend avoiding this brand.Update: Will be raising to Small Claims

1
Date of experience: Nov 21, 2025
Kate
Terrible

Terrible, order did not arrive and refund is taking weeks. Customer service is extremely poor.

1
Date of experience: Nov 18, 2025
Margaret
No refunds allowed .. dont buy from here

I sent a coat back on 16th Nov which cost £400. The return clearly says it is on its way via Evri tracking - as was requested by Lululemon. However, on talking to customer services they keep saying the tracking has not been updated so cannot refund until this is done. This is a total scam, I want my refund and if there is an issue between Evri and Lululemon then they should refund me and sort it out between themselves. Please dont purchase as they take your money but wont issue a refund.

1
Date of experience: Nov 16, 2025
Impossible return processing

A simple return is taking more than 3 weeks and customer support is unable to help with the resolution. Very bad service unfortunately. A lot of time wasted and money blocked by this delay.

1
Date of experience: Nov 12, 2025
Janet Worrall
Bought a pair of always in motion Boxer…

Bought a pair of always in motion Boxer briefs, not cheap at £25, worn once they just lost all shape, no support anywhere, I normally buy step one underwear and they are really good. Might use them to dry down the car.

1
Date of experience: Nov 01, 2025
Great quality and service

Visited the Lulu Lemon dept in the Fenwick store in Newcastle on Sunday. My daughter used some birthday money to buy a new school bag and water bottle. She is thrilled with her new items, they're great quality and look fab. The sales assistant was so warm and friendly and made it a lovely shopping experience. Thank you.

5
Date of experience: Oct 19, 2025
John Weir
Went to Guildford Lulelemon and was…

Went to Guildford Lulelemon and was looking for a heavyweight long sleeve t-shirt, the helpful staff selected a couple of t-shirts for me to try on, the top was of the highest quality best one I have worn to date, the staff were also helpful in helping me with the best size, overall great experience at Guildford Lulelemon.

5
Date of experience: Oct 09, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • lululemon is a technical athletic apparel brand designing gear for yoga, run, training and everything in between—but we’re more than just that.

    We’re a mindful movement that believes if we push past our sweaty boundaries, we’re able to build the strength to push ourselves in other aspects of life.

    This is who we are. This is lululemon.

  • language https://lululemon.co.uk

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More