Review Time
I bought joggers as a gift, but they arrived poorly packaged and damp. There was no protective wrapping, which is unacceptable. I need to find a suitable bag for wrapping, and I’m concerned about the quality considering the price. I advise avoiding this seller.
My package hasn’t updated since it was supposedly dispatched. Despite multiple attempts to contact support, they keep changing the timeline for when they can investigate and often close my tickets. The package seems lost, and it’s now out of stock. This experience has made me hesitant to purchase from them again.
Avoid. Extremely poor quality and shocking customer service.I owned a pair of Lululemon chinos that split at the corner of the back pockets in under 18 months. Those pockets were never used — this was clearly a manufacturing fault and sub-standard stitching, not wear and tear.Lululemon’s so-called “Quality Promise” is essentially a 1-year warranty, nothing more. That’s the sort of cover you’d expect from a cheap high-street brand, not a premium company charging inflated prices and marketing their products as “high quality”. It absolutely fails basic UK consumer rights standards, especially given the cost and the claims they make.Unsurprisingly, Lululemon refused any refund or replacement, so it looks like I’ll have to pursue yet another retailer through UK small claims just to get them to follow the law.Overall: poor construction, poor durability, and appalling service. Strongly recommend avoiding this brand.Update: Will be raising to Small Claims
I sent a coat back on 16th Nov which cost £400. The return clearly says it is on its way via Evri tracking - as was requested by Lululemon. However, on talking to customer services they keep saying the tracking has not been updated so cannot refund until this is done. This is a total scam, I want my refund and if there is an issue between Evri and Lululemon then they should refund me and sort it out between themselves. Please dont purchase as they take your money but wont issue a refund.
Visited the Lulu Lemon dept in the Fenwick store in Newcastle on Sunday. My daughter used some birthday money to buy a new school bag and water bottle. She is thrilled with her new items, they're great quality and look fab. The sales assistant was so warm and friendly and made it a lovely shopping experience. Thank you.
Went to Guildford Lulelemon and was looking for a heavyweight long sleeve t-shirt, the helpful staff selected a couple of t-shirts for me to try on, the top was of the highest quality best one I have worn to date, the staff were also helpful in helping me with the best size, overall great experience at Guildford Lulelemon.
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lululemon is a technical athletic apparel brand designing gear for yoga, run, training and everything in between—but we’re more than just that.
We’re a mindful movement that believes if we push past our sweaty boundaries, we’re able to build the strength to push ourselves in other aspects of life.
This is who we are. This is lululemon.
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