Review Time
Oh my goodness… I ordered the try before you buy color changing foundation. I was told it would be six dollars for shipping fees to try before I buy yet they charged me $75 after this I dis enrolled from their program even though I didn’t want to be enrolled in it in the first place and they tricked me now today after only receiving my try before you buy last week they took $130 off my card and $60 off my card all in one day. I canceled my subscription yet. They still are taking unauthorized money off my card. This never happened to me before with another company and it’s so unprofessional plus their foundation isn’t anything to even write home about I could’ve gotten Dior foundation for $40. So far one bottle of foundation has cost me almost $300 when it was only supposed to be try before you buy it. That is so crazy to me. Luminess sucks all the way around. I didn’t even call them yet. This just happened today but if they don’t refund my money, I’m gonna flip out. I will let y’all know how it is handled. Do not let them get your debit or credit card number unless you want to pay $300 for a trial sample of a OK foundation I could’ve gotten the same shit at CVS. They best give me my money freaking thieves.
Oh my goodness… I ordered the try before you buy color changing foundation. I was told it would be six dollars for shipping fees to try before I buy yet they charged me $75 after this I dis enrolled from their program even though I didn’t want to be enrolled in it in the first place and they tricked me now today after only receiving my try before you buy last week they took $130 off my card and $60 off my card all in one day. I canceled my subscription yet. They still are taking unauthorized money off my card. This never happened to me before with another company and it’s so unprofessional plus their foundation isn’t anything to even write home about I could’ve gotten Dior foundation for $40. So far one bottle of foundation has cost me almost $300 when it was only supposed to be try before you buy it. That is so crazy to me. Luminess sucks all the way around. I didn’t even call them yet. This just happened today but if they don’t refund my money, I’m gonna flip out. I will let y’all know how it is handled. Do not let them get your debit or credit card number unless you want to pay $300 for a trial sample of a OK foundation I could’ve gotten the same shit at CVS. They best give me my money freaking thieves.
This company is horrible. I ordered a product to test, having only to pay the shipping, to then pay the full amount if I decide to keep. I was informed that the amount that I would pay if I keep the product was double the amount of the product because of all the added fees. $9 for shipping insurance that I did not select. I never had the option to select anything. I tried to cancel and then they said it was too late. Once I threatened to report them, of course they were able to remove that outrageous shipping insurance charge. Total scam and I will not keep the product even if it is the best product I have ever tried. Just a way to get more money from a consumer without ever informing them. Such poor business tactics and will lose me as a customer and whoever I can inform to not use this company and their products due to their shading billing tactics.
I signed up for 10 day trial period and received the product only the day before the trial period ended.In the meantime, this merchant attempted 2 future shipment charges of $175 and $135 and then tried to run through my debit card, causing a NSF charge $75, fraud alert and cancellation of my debit card!DO NOT SIGN UP FOR TRIALS!They will clean you out before you receive the merchandise The only way to cancel is to CALL during regular business hours and email cancellations are not accepted!NOT user friendly at all!I was FINALLY able to cancel, but only after the damage was done, they don’t care if you were overdrawn, etc.Then PayPal denied the claim because I “ “authorized some previous charges”I was told, “Keep the trial products free of charge” BIG DEAL & BS!
Do not buy this product. They claim that you can try it for free but they charge you immediately for the full price. It is also an automatic subscription, which isn’t clearly stated anywhere. It takes weeks to arrive. I talked to someone in customer service and it was really hard to find confirmation emails and when I cancelled the subscription and requested an email with my cancellation in writing I never got it, even though the customer service representative told me that one would be sent. I am expecting to be charged again even though they told me they wouldn’t and it may cause me to have to change my debit card, which is a whole other hassle in itself. The second ( that I was charged for arrived today and something in the bag spilled all over all of the products.
I am very very impressed with luminess. Not only is their product lovely but their customer service is beyond great. I am very sensitive to ordering products online because I have had unhappy experiences with thinking. I was going to get one thing and getting another. And then trying to return well that was just a nightmare. Luminess understood my problem though. Most of it created in my own mine from past experiences, and took care of it right away. I can't speak highly enough about this company and the product. Thank you, luminous
I received numerous emails that the shipment was delayed and then a last email saying the shipment was not deliverable because it was damaged. I cancelled the order and was offered an additional discount but had to call after placing a new order to receive the discount.
I was just checking our their website and next thing I know. "Your order was submitted" I was thinking, maybe I'll give it a try since it's "try before you buy". Then I got my bank notification: I was charged $65.17. When I checked the order details it said it would be $6.42 for 3 products. The description of each one says as follows: LMCASPFM-1: Liquid Mirage Color Adjusting Foundation + SPF50 - Medium - 14 Day TrialAfter 14 days, if you decide to keep it, we'll charge your card for the purchase price of $39.00 + taxes/fees. If the products aren't for you, you can return or exchange them within the 14-day period after delivery. Your card will not be charged for product(s) that are returned.LMCAF01-PCU-1: Essentials Magic Blush and Glow kit - 14 Day Try Before You BuyAfter 14 days, if you decide to keep it, we'll charge your card for the purchase price of $39.00 + taxes/fees. If the products aren't for you, you can return or exchange them within the 14-day period after delivery. Your card will not be charged for product(s) that are returned. LMCAF03-PCU-1: Essentials Moisturize and Clean Kit - 14 Day Try Before You BuyAfter 14 days, if you decide to keep it, we'll charge your card for the purchase price of $39.00 + taxes/fees. If the products aren't for you, you can return or exchange them within the 14-day period after delivery. Your card will not be charged for product(s) that are returned.I tried reaching out to confirm if the full amount would be the $65.17 since it doesn't match what the order detailed.I got a message that chat wasn't available because it was after hours but someone would reach to me but got nothing. I tried all day to reach out during their "business hours". Their chat is not a real chat. It's just a message that you send and someone is supposed to reply back via email but they never did. I sent them one last message asking them to just cancel the order. Still no reply.Way too sketchy to even give it a try. Order #: 16567354. Order Date: March 15, 2026
THIS IS A SCAM!!! DO NOT PURCHASE.LOVELY website which looks very professional.I ordered the trial size of the liquid makeup and they also sent a small blush, the latter of which I liked. The liquid, however, did not cover the hyperpigmentation on my cheeks. The confirmation email said that the total was $6.25 for the samples. I was unsuccessful in EVER reaching an agent to see if I should get a different color, but no one ever called me and I forgot about them since I had paid only a small amount for the samples. I am just realizing this as I write. Today I called and they wanted to tell me I did not call within 14 days to decline auto ship! The rep, VELMA, told me I couldn't get a refund even though I told her I did NOT open the package of the larger bottles! I complained and when I told her I would call my credit card company, she put me on hold, returning 5 minutes later to say the $82.57 would be refunded. At this time, I checked my PAYPAL and found THREE charges from them-NOT the $6.25 for samples, but on the day I ordered the samples, a charge for $63.49 and $82.68. I am also calling my Chase card to get all funds returned to me.SCAM, SCAM, SCAMI will also send this message to the Better Business Bureau which has many complaints about this company. My sister had the same problem, but unfortunately compromised and paid all but a $30 charge. My credit card company will get the refund for me.
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Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients. See more
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