Review Time
I would give a -5 star if I could. Do not purchase this product. The back panel will start to open and the battery will become swollen and start bulging out. Potentially becoming a hazard. I contacted customer service and they will not assist or replace.
Dangerous swollen battery is a safety hazard. I had been pressing on the back of my mirror to stop the flap from lifting and only now realise how dangerous that was. This has been an issue with Rikilovesriki mirrors for years - just do a search for 'Riki mirror battery swollen'. If your battery has swollen, GET IT OUT OF YOUR HOME IMMEDIATELY and find out how to dispose of it safely.
I received a mirror as a gift but only started using it several months ago. All was great until I went away for 3 weeks and came back to find the rechargeable battery had swelled up. I wrote to them as many suggested on Reddit that they received great service. At first since the one year warranty had passed they offered 25% to buy a new one as a battery replacement isn’t an option. I declined. They wrote back asking if there was anything else they could do, I said considering the swollen battery is a common defect reported by many they should offer better. They came back with 65%. I accepted and asked how to apply. They sent me an invoice of $99 usd I asked why the full discount had not been applied they claimed it was off the original posted price on the website and not the current offered price. I told them it wasn’t communicated that way and that one would obviously assume it’s the posted price. After several attempts I am no further ahead. I picked up an Amazon mirror for $40 and called it a day. At this point they could only gain my trust back is by sending me a new mirror. Such a scam and pollution that they know very well they have this battery issue and don’t offer a solution to replace. Instead throw out the entire thing and get a new one. A joke.
I recently back in April purchased a mirror on sale for $140 through Afterpay with rikilovesriki had I known the horror I would encounter I woukd have never EVER even thought about purchasing through this company !! Not only did my package not arrive until JUNE ! But it was stolen within minutes of reaching my front door ! Unfortunately when I notified the company of my issue i got not help and was told l had to file a dispute. Which I did. It is now September ALMOST OCTOBER & can you guess who is without a mirror & out of $140 bucks ? ME. Smh Riki’s mirrors are beautiful and though i wish my experience had been different it’s not. And it’s truly unfair because if I had been a celebrity or some sort i almost guarentee i would have gotten a replacement, no questions asked. My advice , be prepared for the worse and hope for the best b/c if your package is stolen Riki defiantly WONT STAND BY HER WORD ABOUT PROTECTING AND REPLACING IT.
I live in Italy and i order my riki Tall mirror with the black friday sale on the official website. With 25% off and free shipping i've paid 310€. It has been shipped on 2 december and arrived on 7 dicember with DHL express from China. I've also paid 32€ of custom taxes. The mirros is wonderful. I'm very happy with my purchese.
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