Review Time
Bought a perfume in 2017 as a Christmas gift. The website automatically signed me up to a 30 day members trial without me realising. 4 years later (!) I notice a monthly fee has been paid. I didn’t receive a single piece of communication in that time. Not even a “members” email. Tried to email to cancel, but typically you can only get in touch by phone and you have to wait forever or try on multiple days. On alerting the company, they refused to reimburse the fee in a typical “computer says no” manner. After disputing the issue they agreed to refund 12 months. Consequently, without a doubt the most expensive perfume I’ve ever bought. The website is typical of various Swedish companies that try and hoodwink you into a monthly fee at point of purchase without you realising. Be aware when ordering from this company.
❤ I've been a customer for 5 years .I never had any issues with luxplus.se. During the time I was away and didn't need to shop , I just stopped my membership. Costumer service is fantastic. If an item was ever damaged during transport I just had to send a photo via mail and they offer me a new product or money back to my paypalI ❤ luxplus. Thank you
After making a purchase, it signed me up for a monthly paid subscription of some sort, even though I am pretty sure I ticked off that option during checkout. The store intentionally made it very difficult to cancel the subscription by the following measures:- it did not allow cancelling within 24 hours of the purchase,- it required me to navigate through several screens to cancel,- in the final step of the cancellation process, it asked for a password in order to cancel even though I had never set one up. Which required going to user settings and setting up a password before going through the cancellation flow again.
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Luxplus är en medlemsklubb där du kan få skönhets-, wellness- och vardagsprodukter till några av de lägsta priserna online. Med ett månadsmedlemskap får du tillgång till exklusiva erbjudanden och förmåner som växer månad för månad, såsom beauty cash och brand discount. Som medlem får du alltid möjlighet till gratis leverans.
Luxplus is your way to beauty.
