luxreaders.co.uk

4.4
4.4 Based on 660 reviews

Luxreaders is a Danish company with roots in Copenhagen. The company is founded with the ambition to digitize the purchase of reading glasses and end up with the notion that reading glasses is a necessary evil that must be boringly designed and poor in qu...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.4

/
5

660 Reviews

5 Star
78%
4 Star
6%
3 Star
3%
2 Star
3%
1 Star
10%

Filtered Reviews

Filter Reviews

Review Time

Veronica Morgan
Very generous and responsive

I made a mistake on my order but Luxreaders generously corrected it for me at their own cost. The glasses are great quality, we’ve got about ten pairs now!

5
Date of experience: Mar 01, 2024
Ivor
Top quality frames and lenses delivered…

Top quality frames and lenses delivered quickly, what’s not to love!

5
Date of experience: Feb 29, 2024
Alice
Good Communication prior to purchase

Good Communication prior to purchase. High quality glasses with excellent lenses delivered very promptly. Thank you.

5
Date of experience: Feb 27, 2024
kinrrex15
great value glasses

5
Date of experience: Feb 23, 2024
Exl_Star19
Happy with the glasses

Happy with the glasses, I think next time I will go to +1.5 as I think +1 may not have been enough, choosing the blue lenses was a good choice. The glasses on the whole are worth the money. Quick and easy service.

5
Date of experience: Feb 19, 2024
Lilly Rogers
Great choice. Went premium..

A great choice of styles to suit my face, I like all the information about how to choose what suits me.Some styles are too big but the measurements shown have helped me order what fits.This time around I bought from their premium range, very nice indeed. More robust, different case and a good quality. Quick delivery too.

5
Date of experience: Feb 16, 2024
Caleb Henderson
Good quality and looking good 😌

5
Date of experience: Feb 16, 2024
Mark Cruz
Very good reasonably priced product

5
Date of experience: Feb 15, 2024
Demetrius C.
Order never arrived due to customs holdup; further pair being sent.

Order never arrived. Seems to have got as far as customs and no further. Not the fault of Luxreaders.Further update.... Luxreaders contacted me and are sending a further pair of sunglasses which will hopefully make it through customs. Excellent customer service from this company in dealing with a problem that is not in their making.

5
Date of experience: Feb 11, 2024
Majik_56
Silly time wasting requests from customer service

Been getting glasses for the past 3 - 4 years, quite decent but not the best quality but OK for work. This being said a few pairs the arm came away from the metal but that hold the screw, also they are quite easy to scratch and the lenses are a bit thick. I was going to stop buying from Luxreaders but they brought out higher quality at a higher price, so I thought I'd give them a try. The 3 pairs arrived but they had the wrong lens in. I had glasses of different strength to test them against and they were out by 0.5 magnification. Long story short, I contacted Luxreaders and was asked to take a photo of the glasses showing text underneath, seriously a diabolical request. Anyone with any type of common sense knows that if you take a picture of text looking through glasses or magnifying glass , the magnification of the text would depend mostly on how far away the text, glasses and camera are from each other. So, to request a picture is a total waste of my time because there is no possible way they could tell the magnification of the lenses from a photo. The thing is a could have just sent them back for a refund and not told them there was a problem. Really silly to lose a customer, instead of saying sorry and just asking what they can do to remedy the situation.

1
Date of experience: Feb 08, 2024

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Luxreaders is a Danish company with roots in Copenhagen. The company is founded with the ambition to digitize the purchase of reading glasses and end up with the notion that reading glasses is a necessary evil that must be boringly designed and poor in quality. Therefore, we have done our utmost to produce some reading glasses, where both design and quality are top notch while they are still affordable.

    We’ve many years of experience from the optical industry and have therefore closely monitored how the market for reading glasses is largely driven by gas stations, supermarkets and the like. These businesses focus to a large extent on low prices, high margins and preferably a high frequency of repurchases when customers' vision has to be corrected. The result is bad and ugly reading glasses in poor quality. We want to change that!

    We have a large range of stylish prescription glasses for men and women. 1 pair for £3 and 3 pairs for £59 with shipping included. Buy it no29See more

  • email hi@luxreaders.co.uk
  • language https://luxreaders.co.uk

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More