Review Time
Responses to reviews by seller on here are fabricated to make the seller seem reasonable. Customer service is not acceptable and I have reported to trading standards, they commented I was being abusive I absolutely was not I called their service a s**t show because it is. I initially gave a 5 star as they seemed to be quite on it and reasonable having sent me the wrong order initially they ‘gifted’ me the incorrect order which I can’t use and used this as some sort of anchor to why they wouldn’t sort out the replacement order which is equally as unusable having now wasted nearly £100 on items I can’t use and not providing any resolution. What ever the response is this time will not be accurate reflections of discussions and I dare say that the other customers that have left poor reviews were/are in the same boat I wish I’d seen these reviews however on the website there are only positive feedback posts.
My order was due between 4th-6th sept. I did message around the 7th to see if dispatched. (I do understand things run behind sometimes) did get back to me to say it would be sent soon and it’s now the 18th and not heard anything. Did send what’s app but no response. Feel like I may of been scammed :(
I placed an order on the 25/8/24 with an estimated dispatch between 29/8/24-2/9/24. When it reached the evening of the 2nd of September, I tried reaching out and emailing Made Personally to see when my order would be dispatched. After 2 days and still no response, I found their WhatsApp contact number on their website and messaged them regarding my order (4/9/24). Still no response. It’s now another 2 days later on the 6/9/24 and I’ve tried messaging them on WhatsApp again regarding my order… no response again so far! Starting to get concerned that this website is just a scam where they take your money and you never receive your order! Be very wary when ordering from them. Shocking customer service. As I am writing this, they have just replied on WhatsApp to say that the estimated dispatch date is “not a guarantee” and “I haven’t allowed the allocated time for them to reply”. They’re now telling me they’re issuing me a refund. I didn’t want or ask for a refund, I just wanted the Thomas the Tank Engine water bottle for my 3 year old! Don’t bother ordering from this shop. Chances are you’ll never receive your order anyway.
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