Review Time
Avoid this company if you want to keep your money! The customer service was appalling and quite rude. I ordered pajamas for my daughter's birthday and requested a specific delivery date, but I still haven't received anything, including a refund. I emailed on the 11th and got no response. After sending a message on the 16th, I was told there was a 'technical error' but received no updates on my order. I was then offered a Christmas version of the pajamas instead of a refund, clearly indicating my order hadn't been dispatched! My messages went unanswered for a week until the owner replied, stating how hard it is to run a business alone. I was denied a refund again, despite their terms supposedly allowing it. I've reported them as I see many others have had similar experiences. AVOID! Update: I have NOT received a refund at all—this is a blatant lie! I’m shocked at how someone can be dishonest about this. The last message I received stated they typically cannot offer a refund beyond 24 hours, yet now they claim to have issued one after saying the same thing!
Customer service was great throughout. There was a small hiccup getting the delivery, but this was on the courier not the seller, and it was resolved really quickly. When it arrived, the t-shirt looked great and was rally good quality. Would definitely buy again.
I am very impressed with the quality. I've purchased similar pajamas for my son in the past, but these are by far the best. Delivery took a bit longer, so be sure to order in advance, but they do inform you of this when you order. Truly amazing!
I ordered these fabulous personalised named Santa stockings for my grandkids. Minecraft for my grandson and peppa pig for my granddaughter. They exceeded my expectations when they arrived. Great size, will hold alot of presents . Great keepsake. Highly recommend!!
I ordered a mug for a little boy who'd broken his arm.I had a few issues with postage delays, but I whatsapped the company and replies were prompt & explained clearly re the the issues. Each time I messaged regarding arrival of parcel, I was informed of when parcel would arrive.So even though a few hiccups.I would definitely use this company again, as they were honest & helpful.
My order was delayed and, as I couldn’t find contact details on the website, I requested a refund. The response I received was brief at first, but once I explained my concern about whether my order would arrive, communication was quickly resolved and a refund was issued. To my surprise, the product still arrived; and it’s absolutely perfect. I’m very thankful and will be ordering again (with a little more patience next time!).
Ordered a water bottle for my daughter, i had to keep chasing the order as they were very busy. When it arrived it was beautiful and my daughter was pleased, however a month after using it broke. I contacted made personally via whats app twice and email and never recieved a response. Customer service was terrible
⭐️ 1 Star – Extremely Disappointed and Frustrated with the ServiceI placed an order for a personalised T-shirt on 27th September, well in advance, and messaged the company to ask if it could be sent before 7th October, as I wanted to bring it with me to a holiday in Spain so I can give it to my son in time for my grandsons birthday. They replied saying dispatch would be between 2nd and 7th October, so I trusted it would arrive in time.However, it did not arrive in time for my trip to Spain. When I returned from my trip on 14th October, the T-shirt still hadn’t arrived. I contacted the company again and was told my order had been put on hold — with no explanation — and that they had emailed me, which they hadn’t.I replied immediately asking that, if they couldn’t dispatch within 48 hours, they should cancel the order, as I now needed to send the gift to Switzerland (where my son and grandson live). By 19th October I still hadn’t received a reply, so I chased again. On 21st October they informed me the item was “in print,” even though I had clearly requested cancellation.Despite this, on 23rd October I received a message saying the order had been dispatched anyway. I then said I would be returning the T-shirt, only to be told that personalised items cannot be returned.When the item finally arrived on 27th October — a full month after I ordered — it wasn’t even personalised as I had requested. I had asked for “Dylan 6”, but they printed only “Dylan”. When I contacted them about the error, they admitted they had decided to change the personalisation themselves without informing me. They have said they emailed me (which they didn’t!) and when I’ve asked them to show me the email, they have failed to present said email. This is completely unacceptable. You cannot alter a customer’s personalised order without their permission, especially after such poor communication and repeated delays. The order missed the occasion entirely, and I was left with a product I neither wanted nor approved, and the company are refusing to give me a refund even though this have admitted to changing the product I ordered without my permission! Overall, the experience was extremely disappointing from start to finish — poor communication, missed deadlines, and a lack of professionalism throughout. I would not recommend this company and will not be ordering from them again, and I don’t recommend you do either.
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