Review Time
I wish I’d of read the reviews BEFORE placing my order as sadly all the negative ones have also rang true with my issues with this company. A lot of the reviews below have reference to lack of communication and dispatch times! Whilst I misunderstood the dispatch vs delivery times, the communication and attitude of the business owner is the real downfall here. Rude, argumentative and unhelpful would be best to described! What a shame in the current climate when we are encouraged to support local / small businesses, this is the outcome!
Amazing products and great quality. My first time ordering from here but I wouldn’t hesitate to order again. I ordered pyjamas and a t-shirt for my nephews 4th birthday as he loves Super Mario & Sonic and he loved them and was very excited to wear them. Thank you!
Wrote a review the other day wasn’t the best but I wanted to come back on here and write a better one as I have been in contact with her she has sent the pyjamas out which are amazing Thankyou and she has assured me she will send the personalised bottle out once she has it completed which is completely fine. Thankyou so much 🫶
Don’t use this company. Submitted an order on the 3rd of May and said it would be dispatched between 7/5- 9/5 but have heard absolutely nothing from them. I’ve sent them two emails asking where the item is and even to cancel my order and no reply. Update- did receive a refund but I recommend if you would like a reply on your order to use trust pilot as I waited over two/three business days for a response but only took an hour when leaving a review. Still don’t recommend this company.
I recently left a 1 star review due to delivery and the customer service were quick to respond and resolve the issue. The parcel arrived after couple of days when I left the review. Item is fab and thank you. My lo will surely love it.
We bought 2 personalised water bottles recently, one unicorn and one Thomas the Tank. Our daughter’s bottle broke very soon after purchase with part of the plastic detaching from the closing mechanism around the straw meaning my daughter can no longer take it to preschool as it doesn’t close and leaks everywhere. She loved the bottle and is very upset that she can’t use it. We paid good money for the bottles and have emailed twice just to be totally ignored by the company. Not even an acknowledgment of the emails. Very disappointing, would never use this company again and unfortunately can not recommend to others.
My 16 month old granddaughter loves Shaun the Sheep. I could not find any other pyjamas, so thought she wouldn't notice the birthday part. When pyjamas arrived, the thought that I hadn't put the age was considered. The birthday part was gone with just the picture and Alba's name which was absolutely perfect. Thank you for the individual thought and care.
Ordered daughter’s pyjamas and tshirt for her birthday, they arrived and her name was spelt wrong and arrived too late. Was refused a refund and offered to send them back and they would re do them, I sent them back and haven’t received any items back or money back and no response to my several emails I have sent!
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