Review Time
Great designs and colour options, the seller was quick to email me back and was very reassuring, going the extra mile to send me pictures of jumper colours so I could see what they actually looked like. My order arrived within the time I needed which was great. The product quality was high quality and great Value. Thank you very much 🤩
I placed an order on the 16th September for a personalised paw patrol t-shirt for my son's birthday which basically never arrived. As the date was getting closer to my sons birthday, I messaged the seller to ask when it would be despatched. The communication was appalling but when I did get a response, I was reassured that it was going to be despatched the following week, which it didn't. If I knew I was going to have this issue, I could have ordered elsewhere but because of the reassurance that it would be ready in time, I didn't and still placed my trust in the seller. Afew days before my sons birthday, which was over 3 weeks after I had initially placed my order, I received a message to say 'there was a fault in the print design' and couldn't send my item. If this was going to be a problem, why not inform me before this time so I could have made alternative arrangements. It ruined my son's birthday who asked me if he could have a paw patrol t shirt for his birthday and I didn't have one to give to him. Not only that, I was on holiday at the time while I was trying to chase up the progress of my order every day so it could be delivered in time so it ruined my holiday as I was dealing with this issue at the same time. I requested a refund and it is now the 16th October, a month later from placing my order and I still haven't received it. I contacted the seller twice to ask when my refund will be processed and my messages have been ignored. I have always ordered from small businesses in the past and other companies and I have never experienced anything like this before. I have never given anybody a negative review before but I felt it was important to share my experience. I will not be ordering from Made Personally again, nor would I recommend them to anyone else.
It was lovely to find a company to personalize some family tee shirts for my grandson's birthday & parents. The tee shirts are surprisingly good quality and the pictures and colours are bright and clear. It was easy to order what I wanted and I was kept up to date with the expected time for delivery. I will definitely be buying again and can easily recommend.
Named water bottle came today and would recommend this company. There was a delay due to time of year but the seller acted promptly and advised a new date which arrived on time! The Bluey water bottle is lovely and I’ve had two as they were so much nicer than some sellers. It was a bonus to have my granddaughter’s name on it for school. Yes I would definitely recommend this item.
Terrible customer service. Ordered a child's lunch box for school on 11th August, estimated dispatch 14th-18th August. I only received the item on 4th September! Far too late for school. I sent several emails, kept getting told it would be delayed but wasn't given an estimated date. Had to buy another lunch box for school starting. When it finally did arrive quality is just OK, poor quality zip used which oddly overlaps a few inches, looks like it's been sewn on wrong. Would be very difficult for a child to open. Would never have ordered if I knew what the service was like. I've noticed several replies to other bad reviews stating emails were sent out of business hours so weren't replied to, seems odd that a business doesn't pick up their emails the next day.
Ordered this item 11th August. Item was needed for my sons birthday on 24th August. I thought 2 weeks would be sufficient time. Received an estimated dispatch of 15-20th August. I hadn't heard anything regarding dispatch so on the 18th I emailed to chase up. I received a reply stating he was on holiday but would still be able to meet dispatch as expected. I asked for a cancellation which was refused on the basis that the item would definitely be received on time. It wasn't. Item was not received until 27th August. As this is a personalised item, they refuse returns. They should have firstly not allowed acceptance of orders if they were not available to fulfil a reasonable time frame and secondly should have cancelled the order when requested. Would not recommend this company and will not be a returning customer.
Only giving this 4 stars at the moment as I haven’t seen the product yet (I will write another one when it arrives in a couple days) BUT Exceptional customer service. I messaged the company about an update on my order as I was worried the pyjamas wouldn’t arrive on time for my little boys birthday, but they were more than helpful and very polite, even offered to upgrade delivery service for free. Really did go above and beyond to help me out and I’m ever so grateful for them. Thankyou again☺️ Ps. It cost nothing to be kind, if you would like an update on your order or if there is a problem please be polite and patient with them. They’re trying their best, they’re managing a business as well as their own personal lives… it can get hard sometimes.
We bought personalised pjs for our twins back in the summer from made personally. Fantastic quality pjs. They are the ONLY style my boys will now wear! They are so soft and high quality. They were sent very swiftly and the print quality is also fantastic, even after many many washes!
Really glad I found Made Personally the quality of the products is fantastic, ordering was really easy, communication has been really good & delivery was quicker than expected for a personalised order. Will definitely be ordering again soon. Thank you for helping make my boys birthday a little extra special ⭐️
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