Review Time
Absolutely disgusting service by the sitter and madpaws customer service.I got home and opened my front door to be greeted by an awful stench. The bin hadn't been emptied the whole time I was gone (x6 nights).The kitty litter had x3 poops in it so it hadn't been cleaned. There was a heap of kitty litter on my rug and going into the bedrooms so my dogs clearly weren't being watched and got into the litter.The rug had x3 different pee stains on it. My dogs don't wee inside, the only way they would of done that was if they were left inside for long periods of time alone.There were dirty dishes left in the sink.Evidence showed that the sitter didn't stay overnight as my bed was how I left it.My dogs were clearly stressed as they broke into under my house for cover. They also dug holes and they normally don't do that.I put in a complaint to customer service and they sided with the sitter even tho I gave them plenty of evidence with photos.The sitter even had a friend over 🤦♀️I am absolutely disgusted by the team at madpaws. And if you are in the bathurst area, DO NOT USE DAKOTA.
We started dog minding in early January, a few months after we lost our beloved Goldie to cancer. The dog owners we have met have been exceptional, the dogs have been even better. It’s been a great 8 weeks and we will continue to enjoy the companionship and walking with our guests.
I've been with Madpaws for years now and they have been amazing.From the Support to the clients, I literally can't recommend them enough. I've put multiple clients in touch with them and even had a few people sign up. I've been with many pet sitters and Madpaws has definitely been my first choice.
The customer service is efficient and great! Also, the sitter who took care of my pet Toby when I was away for 2 weeks provided me updates so I did not have to worry that much. All I know is that my pet is in good hands with Mad Paws whenever I have to travel.
The company is responsive to queries, and with good guidelines in place, we as sitters have had almost no issues with pets or their owners.There is good help on their Knowledge base, which answers a wide range of questions.The negatives are: steep fees (we pay 20% commission on the rate, and there's also a buyer's premium as well - example: advertise $60/night, buyer pays $68, we get $48); and the technology/website can be a bit temperamental (messages not updating even when we navigate around in the website - full refresh required).
Had a great experience with MadPaws last Christmas (only just created a trustpilot account), we had a last minute get together at our friends and planned to stay the night. Booked a sitter and they provided regular updates, overall good experience.
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Mad Paws is Australia's #1 go-to Pet Sitting community. With Mad Paws, Pet Owners can find trusted Pet Sitters near their homes. With nearly 20,000 trusted Sitters, Pet Owners can find a range of pet-related services such as Pet Sitting, Dog Walking, and Pet Daycare.
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