madpaws.com.au

4.4
4.4 Based on 101 reviews

Mad Paws is Australia's #1 go-to Pet Sitting community. With Mad Paws, Pet Owners can find trusted Pet Sitters near their homes. With nearly 20,000 trusted Sitters, Pet Owners can find a range of pet-related services such as Pet Sitting, Dog Walking, and ...

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Average Rating

4.4

/
5

101 Reviews

5 Star
81%
4 Star
4%
3 Star
3%
2 Star
1%
1 Star
11%

Filtered Reviews

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Review Time

Gwyneth Howard
Efficient Customer Support and Convenient App Experience

I recently joined Mad Paws and found the customer support to be excellent. All my inquiries were promptly addressed, which made the experience hassle free. As a new member, I appreciate how convenient the app is for me, especially with its fast updates. Overall, highly satisfied with the service provided. ☺️

5
Date of experience: Mar 15, 2024
EA52
It’s a real teamwork

It’s a real teamwork! Everything done professionally and super fast Very satisfied

5
Date of experience: Mar 15, 2024
Giselle Johnson
MJ is amazing in support team

MJ is amazing in support team! Always helps with figuring out any issues!

5
Date of experience: Mar 14, 2024
Toby Pereira
great job thank you for your kind help…

great job thank you for your kind help fast service

5
Date of experience: Mar 13, 2024
Very Helpful Customer Support

I had a fantastic experience with the Customer Support especially Rey. Their team were patient, understanding, and provided clear solutions to my problem

5
Date of experience: Mar 07, 2024
Excellent customer service

The customer service rep was very polite and efficient, she knew exactly what I was asking about and gave me a very fast solution.

5
Date of experience: Mar 07, 2024
Christabel Fisher
Great company to deal with

Great company to deal with, prompt at sorting out any issues & great dogwalkers!

5
Date of experience: Mar 06, 2024
Terrible company with terrible customer…

Terrible company with terrible customer service. Their system sent me an email to confirm a sitter I had selected. When I paid through the email link, the payment went to the wrong sitter. Instead of rectifying the error they blamed me and hid behind T&C’s and kept 50% of the $200+ payment as a cancellation fee. So fee for no service! The error was their system linking the payment to the wrong sitter. The ‘customer service’ staff were terrible and made no effort to rectify the error. All they had to do was move the payment to be held against the correct sitter but instead they charged me and cancelled the sitter I had selected who was one I had used before. I dealt with several chat bot help people that claimed they were real people but if they were human they had no empathy or capacity to problem solve only sent me copies of the T&C’s and said ‘computer says no!’

1
Date of experience: Mar 03, 2024
Coraline Scott
Great experience, and great tool!

It has been a great experience since I joined Mad Paws pet services as a sitter.Support team is always helpful, and my dog care business has quickly grown last 4-5 years.The booking system is pretty easy to understand for everyone, and quite intuitive.A very good thing is you don’t need to look for your clients. Mad Paws can look for your clients with their latest AI marketing tools as long as your profile, and calendar are up-to-date.Highly recommend!

5
Date of experience: Mar 02, 2024
Kelsey Fisher
Awesome customer service

Amazing customer service from Yzu. I had an issue with my booking which was rectified quickly, and in a very friendly and professional manner.

5
Date of experience: Mar 01, 2024

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Business Details

  • Mad Paws is Australia's #1 go-to Pet Sitting community. With Mad Paws, Pet Owners can find trusted Pet Sitters near their homes. With nearly 20,000 trusted Sitters, Pet Owners can find a range of pet-related services such as Pet Sitting, Dog Walking, and Pet Daycare.

  • email Abbie.Siddaway@madpaws.com.au
  • language https://madpaws.com.au

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