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madpaws.com.au

madpaws.com.au

4.4
4.4 Based on 101 reviews

Mad Paws is Australia's #1 go-to Pet Sitting community. With Mad Paws, Pet Owners can find trusted Pet Sitters near their homes. With nearly 20,000 trusted Sitters, Pet Owners can find a range of pet-related services such as Pet Sitting, Dog Walking, and ...

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Average Rating

4.4

/
5

101 Reviews

5 Star
81%
4 Star
4%
3 Star
3%
2 Star
1%
1 Star
11%
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Review Time

T A
Highly professional & ethical org

Madpaws is a very professional, ethical org that deeply cares for its customers and clients. I highly recommend them.

5
Date of experience: Oct 09, 2025
Anne Billing
Great experience

Great experience. Super helpful. Would highly recommend.

5
Date of experience: Oct 08, 2025
Paula
Easy to contact representatives and…

Easy to contact representatives and they always go above and beyond to fix any issues or to even answer a question you have.

5
Date of experience: Oct 07, 2025
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Leti
Angel was very helpful to help me set…

Angel was very helpful to help me set up my Mad paws profile. Thanks again

5
Date of experience: Oct 03, 2025
Tom
The online chat was great

The online chat was great! Quick and efficient! Thanks MP!

5
Date of experience: Oct 01, 2025
Natasha Allen
They were super prompt and super…

They were super prompt and super helpful, answering all my questions and helped me come to a solution

5
Date of experience: Sep 29, 2025
customer
Great Customer Support

My query was answered by a Customer Success Specialist very quickly. MJ was able to resolve my request quickly and professionally. Five out of five!

5
Date of experience: Sep 25, 2025
Ajay
The customer specialist MJ was really…

The customer specialist MJ was really helpful, transparent and helped relieve any worries or concerns I had. Was very quick to respond, professional and kind! Resolved my issues instantly!

5
Date of experience: Sep 19, 2025
Alice
Great service as always

Have used Madpaws previously. Great service, ease of making booking and easy to seek help from customer support when required.

5
Date of experience: Sep 18, 2025
Marisa Tolongs
WARNING

WARNING! You are NOT covered by INSURANCE if the dog you are looking after BITES YOU! My husband was VICIOUSLY bit on the hand and mad paws did NOTHING about it because they ONLY COVER THEY OFFER IS FOR THE PUBLIC, NOT THE PET SITTERS! Now WE ARE OUT OF POCKET WITH MEDICAL BILLS! DISGUSTING AND NO CUSTOMER SERVICE!!!

1
Date of experience: Sep 18, 2025
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Business Details

  • Mad Paws is Australia's #1 go-to Pet Sitting community. With Mad Paws, Pet Owners can find trusted Pet Sitters near their homes. With nearly 20,000 trusted Sitters, Pet Owners can find a range of pet-related services such as Pet Sitting, Dog Walking, and Pet Daycare.

  • email Abbie.Siddaway@madpaws.com.au
  • language https://madpaws.com.au

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