Review Time
Simply the worst company I have ever dealt with. Over many years my orders with them have never been correct. Even today, the wrong binder was sent - wrong colour, wrong magazine. Why are they still trading? Every time you have to chase them up and all you receive is a stock answer/phrase that their staff are told to use. Judging by the names of the employees, English is not their first language, and as such they are unable to fully comprehend any issues raised. As this has gone on for many years, it seems unlikely that it will ever improve. Shame it’s not possible to leave a no star review. Avoid if you wish to maintain your sanity
Simply the worst company I have ever dealt with. Over many years my orders with them have never been correct. Even today, the wrong binder was sent - wrong colour, wrong magazine. Why are they still trading? Every time you have to chase them up and all you receive is a stock answer/phrase that their staff are told to use. Judging by the names of the employees, English is not their first language, and as such they are unable to fully comprehend any issues raised. As this has gone on for many years, it seems unlikely that it will ever improve. Shame it’s not possible to leave a no star review. Avoid if you wish to maintain your sanity
Signed up for £6 for 6 months subscription to woman and home. Tried to cancel through email as issues with magazines arriving. Numerous Emails ignored. They make it as difficult as possible to cancel.Luckily cancelled direct debit on the day they tried to take it.
Signed up for £6 for 6 months subscription to woman and home. Tried to cancel through email as issues with magazines arriving. Numerous Emails ignored. They make it as difficult as possible to cancel.Luckily cancelled direct debit on the day they tried to take it.
Subscribed to a 1 year offer for Digital Camera World late in 2024, lured by the offer of a free Lowepro backpack. Subscription Number: 39347123Got the January issue, then spent ages chasing the backpack. February issue turned up wet and mangled. Had to request a replacement. I ended up reading it on my Readly account.Then, after chasing again, I'm advised the backpack was out of stock and, if I agreed, I'd be sent a comparable replacement. This arrived but was garbage quality - no comparison to the Lowepro. For a start, you open it and the lenses fall out as there is no support at the sides. So many zips and the side straps block access - awful. Opening it fully to change a lens involves two side zips, two buckles that have to be unclipped and then the contents spill out - so it can only be opened if laid flat on a soft surface to prevent the lenses spilling out to the side as here are no side supports.Contact them to cancel my subscription and return backpack. Am told to keep the backpack, but I'm committed to the subscription to December 2025 because I paid for a year up front...Then the March issue failed to arrive - had to make two requests for this - and I ended up reading it on my Readly account - you see the pattern here?! Today, I boxed up and paid to return the backpack directly to the magazine editor in chief. The March issue, actually turned up as the box was about to be sealed - perfect timing - so I added it to the return journey, which is costing me £9.The matter of the subscription is now subject to a bank chargeback as the customer 'service' has been non existent. Honestly - do yourself a favour and do not get a subscription from Magazines Direct. It just is not worth the grief, time and hassle.
Subscribed to a 1 year offer for Digital Camera World late in 2024, lured by the offer of a free Lowepro backpack. Subscription Number: 39347123Got the January issue, then spent ages chasing the backpack. February issue turned up wet and mangled. Had to request a replacement. I ended up reading it on my Readly account.Then, after chasing again, I'm advised the backpack was out of stock and, if I agreed, I'd be sent a comparable replacement. This arrived but was garbage quality - no comparison to the Lowepro. For a start, you open it and the lenses fall out as there is no support at the sides. So many zips and the side straps block access - awful. Opening it fully to change a lens involves two side zips, two buckles that have to be unclipped and then the contents spill out - so it can only be opened if laid flat on a soft surface to prevent the lenses spilling out to the side as here are no side supports.Contact them to cancel my subscription and return backpack. Am told to keep the backpack, but I'm committed to the subscription to December 2025 because I paid for a year up front...Then the March issue failed to arrive - had to make two requests for this - and I ended up reading it on my Readly account - you see the pattern here?! Today, I boxed up and paid to return the backpack directly to the magazine editor in chief. The March issue, actually turned up as the box was about to be sealed - perfect timing - so I added it to the return journey, which is costing me £9.The matter of the subscription is now subject to a bank chargeback as the customer 'service' has been non existent. Honestly - do yourself a favour and do not get a subscription from Magazines Direct. It just is not worth the grief, time and hassle.
Paid for a 6 magazine subscription for TV and Satellite Week starting with the Christmas issueSo far have only received 2 issues, was told that i would receive another last week as there was a "system error" which prevented the other 4 being sent outSurprise surprise no magazine was sentAm done with the constant emailing and excuses and if Magazines Direct want to actually respond to my email rather than putting a reply under this review it will save someone time from copying and pasting the same reply they give everyone else
Paid for a 6 magazine subscription for TV and Satellite Week starting with the Christmas issueSo far have only received 2 issues, was told that i would receive another last week as there was a "system error" which prevented the other 4 being sent outSurprise surprise no magazine was sentAm done with the constant emailing and excuses and if Magazines Direct want to actually respond to my email rather than putting a reply under this review it will save someone time from copying and pasting the same reply they give everyone else
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Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.
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