Review Time
They ignored my request to cancel the subscription and took the direct debit anyway. I then cancelled the direct debit to ensure that they could not take any further payments. They have now emailed me to say there is a problem with my payment details so they won’t send any magazines until it is resolved even though they have taken payment for this year.
They ignored my request to cancel the subscription and took the direct debit anyway. I then cancelled the direct debit to ensure that they could not take any further payments. They have now emailed me to say there is a problem with my payment details so they won’t send any magazines until it is resolved even though they have taken payment for this year.
Ordered a single issue of a magazine for April 2025 and heard nothing despite it being out. When checked with customer service was told my order was for the June 2025 issue, even though my confirmation email states April 2025.Rang up and explained this and rather than just sending me the issue I want they said I would need to cancel the order and re-order. A magazine company that can't change an order after getting it wrong in the first place is a joke.Was promptly transferred and was on hold for over 15 minutes (no wait to actually get through to customer service originally though). Requested a ring back but doubt it will actually happen, once I have cancelled I shan't be re-ordering since the website clearly can't be trusted to put an order through for the correct item.Shambolic experience over a single issue of a magazine.
Be aware before adding a subscription. They have targeted my mother twice. Start of with a small subscription, they have taken thousands. In just one month Jan 2025 they took £568 in magazine subscription. These have now been stopped with the bank, and reported as fraud. Targeting a older generation.
Be aware before adding a subscription. They have targeted my mother twice. Start of with a small subscription, they have taken thousands. In just one month Jan 2025 they took £568 in magazine subscription. These have now been stopped with the bank, and reported as fraud. Targeting a older generation.
Ordered a single issue of a magazine for April 2025 and heard nothing despite it being out. When checked with customer service was told my order was for the June 2025 issue, even though my confirmation email states April 2025.Rang up and explained this and rather than just sending me the issue I want they said I would need to cancel the order and re-order. A magazine company that can't change an order after getting it wrong in the first place is a joke.Was promptly transferred and was on hold for over 15 minutes (no wait to actually get through to customer service originally though). Requested a ring back but doubt it will actually happen, once I have cancelled I shan't be re-ordering since the website clearly can't be trusted to put an order through for the correct item.Shambolic experience over a single issue of a magazine.
I paid for a 6 month subscription to 442 magazine last November however I have only received one magazine at the beginning of January. I sent an email to them on 19 February to find out what the issue was and still haven't had any reply. I am unsure if this is a scam website ??
Ordered a single copy of a magazin.Never received it.Started asking when it will come: They clamied it was already sent.From what i read here now, i doubt they every send it.Then the odysee began of getting a refund.By this point in time half a year later (Ordered it by 24.8.24) i wrote several mails back in forth with the cusotmer service.I needed to explain the situation 4 times.I needed to hand them my order number or subscription number 9 times.I needed to confirm the shiiping adress 3 times.Today i gave it as a task to one of my trainees to write a small AI model just answering their mails with the recurring questions - Will be cheaper than wasting my own time on that.I understand now, i will never receive my copy and i will never receive a refund.Worst company i ever dealt with.Never will deal with them again - the AI will take care of that form now on.
Ordered a single copy of a magazin.Never received it.Started asking when it will come: They clamied it was already sent.From what i read here now, i doubt they every send it.Then the odysee began of getting a refund.By this point in time half a year later (Ordered it by 24.8.24) i wrote several mails back in forth with the cusotmer service.I needed to explain the situation 4 times.I needed to hand them my order number or subscription number 9 times.I needed to confirm the shiiping adress 3 times.Today i gave it as a task to one of my trainees to write a small AI model just answering their mails with the recurring questions - Will be cheaper than wasting my own time on that.I understand now, i will never receive my copy and i will never receive a refund.Worst company i ever dealt with.Never will deal with them again - the AI will take care of that form now on.
I paid for a 6 month subscription to 442 magazine last November however I have only received one magazine at the beginning of January. I sent an email to them on 19 February to find out what the issue was and still haven't had any reply. I am unsure if this is a scam website ??
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Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.
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