Review Time
Several calls, completion of contact form, callback request, and email - NO RESPONSE to anything.Trying to cancel a gift subscription and Magazines direct are making it IMPOSSIBLE. I have wasted hours at this point and no one will so much as reply. You can reach the main number (for new subscribers they are more than available), but when you get transferred to cancellations surprise surprise no one wants to speak to you. Disgusting money grabbing behaviour and zero customer service. They are just hoping you forget and that the subscription rolls over into the next payment.
Several calls, completion of contact form, callback request, and email - NO RESPONSE to anything.Trying to cancel a gift subscription and Magazines direct are making it IMPOSSIBLE. I have wasted hours at this point and no one will so much as reply. You can reach the main number (for new subscribers they are more than available), but when you get transferred to cancellations surprise surprise no one wants to speak to you. Disgusting money grabbing behaviour and zero customer service. They are just hoping you forget and that the subscription rolls over into the next payment.
To cut a long story short, I subscribed to 6 magazines. Only received 5. Chased this for 3 months. Still not received my magazine. Made a complaint, they asked when to contact me. I gave date and time, guess what, no call received. On going saga!
To cut a long story short, I subscribed to 6 magazines. Only received 5. Chased this for 3 months. Still not received my magazine. Made a complaint, they asked when to contact me. I gave date and time, guess what, no call received. On going saga!
Magazines Direct wrote to me to say my subscription was cancelled as there was an issue with my payment (there wasn’t), then took the DD anyway. Now saying they have no record of the DD. Umpteen emails later (including sending proof of DD), situation not resolved and emails not replied to.
Magazines Direct wrote to me to say my subscription was cancelled as there was an issue with my payment (there wasn’t), then took the DD anyway. Now saying they have no record of the DD. Umpteen emails later (including sending proof of DD), situation not resolved and emails not replied to.
I have had a failed delivery problem since November. 4 times they have said they have resolved it (alleged 'system issue') and said the missing issues will be credited and delivered. Every time this has not happened. I have given up and asked them for a refund - no hope of getting that though. Total rip off. Avoid.
I have had a failed delivery problem since November. 4 times they have said they have resolved it (alleged 'system issue') and said the missing issues will be credited and delivered. Every time this has not happened. I have given up and asked them for a refund - no hope of getting that though. Total rip off. Avoid.
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Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.
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