magazinesdirect.com

1.3
1.3 Based on 337 reviews

Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearl...

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Average Rating

1.3

/
5

337 Reviews

5 Star
3%
4 Star
3%
3 Star
1%
2 Star
3%
1 Star
91%

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oungou
Impossible to cancel. Do not get your magazines here

Several calls, completion of contact form, callback request, and email - NO RESPONSE to anything.Trying to cancel a gift subscription and Magazines direct are making it IMPOSSIBLE. I have wasted hours at this point and no one will so much as reply. You can reach the main number (for new subscribers they are more than available), but when you get transferred to cancellations surprise surprise no one wants to speak to you. Disgusting money grabbing behaviour and zero customer service. They are just hoping you forget and that the subscription rolls over into the next payment.

1
Date of experience: Feb 04, 2025
Angus Fisher
Impossible to cancel. Do not get your magazines here

Several calls, completion of contact form, callback request, and email - NO RESPONSE to anything.Trying to cancel a gift subscription and Magazines direct are making it IMPOSSIBLE. I have wasted hours at this point and no one will so much as reply. You can reach the main number (for new subscribers they are more than available), but when you get transferred to cancellations surprise surprise no one wants to speak to you. Disgusting money grabbing behaviour and zero customer service. They are just hoping you forget and that the subscription rolls over into the next payment.

1
Date of experience: Feb 04, 2025
Riley Cooper
To cut a long story short

To cut a long story short, I subscribed to 6 magazines. Only received 5. Chased this for 3 months. Still not received my magazine. Made a complaint, they asked when to contact me. I gave date and time, guess what, no call received. On going saga!

1
Date of experience: Feb 01, 2025
_smbt_86
To cut a long story short

To cut a long story short, I subscribed to 6 magazines. Only received 5. Chased this for 3 months. Still not received my magazine. Made a complaint, they asked when to contact me. I gave date and time, guess what, no call received. On going saga!

1
Date of experience: Feb 01, 2025
Corina Cooper
Appalling customer service

Magazines Direct wrote to me to say my subscription was cancelled as there was an issue with my payment (there wasn’t), then took the DD anyway. Now saying they have no record of the DD. Umpteen emails later (including sending proof of DD), situation not resolved and emails not replied to.

1
Date of experience: Jan 30, 2025
Janie Bell
Appalling customer service

Magazines Direct wrote to me to say my subscription was cancelled as there was an issue with my payment (there wasn’t), then took the DD anyway. Now saying they have no record of the DD. Umpteen emails later (including sending proof of DD), situation not resolved and emails not replied to.

1
Date of experience: Jan 30, 2025
Blair Cook
No welcome gift

They get you to take a subscription on the promise of a welcome gift which never arrives and when you contact them they ignore you and don’t respond. Terrible customer service.

1
Date of experience: Jan 28, 2025
Art H.
No welcome gift

They get you to take a subscription on the promise of a welcome gift which never arrives and when you contact them they ignore you and don’t respond. Terrible customer service.

1
Date of experience: Jan 28, 2025
Dark_Legend_PvP
Avoid.

I have had a failed delivery problem since November. 4 times they have said they have resolved it (alleged 'system issue') and said the missing issues will be credited and delivered. Every time this has not happened. I have given up and asked them for a refund - no hope of getting that though. Total rip off. Avoid.

1
Date of experience: Jan 24, 2025
Freddy Brooks
Avoid.

I have had a failed delivery problem since November. 4 times they have said they have resolved it (alleged 'system issue') and said the missing issues will be credited and delivered. Every time this has not happened. I have given up and asked them for a refund - no hope of getting that though. Total rip off. Avoid.

1
Date of experience: Jan 24, 2025

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Business Details

  • Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.

  • email help@magazinesdirect.com
  • language https://magazinesdirect.com

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