Review Time
I have been a subscriber to Guitarist Magazines for several years and usually take out an annual subscription but last year subscribed by direct debit deducted from my bank account at quarterly intervals. On that basis Magazines Direct promise to give at least three days notice of any subscription price increase.By a letter dated 31st December 2024, but received by me on 28th December, Magazines Direct notified me of a subscription price increase 28% higher than I could have subscribed for through the magazine. On the same day I emailed them, drawing the matter to their attention and advising that I did not wish to renew my subscription and cancelling my authority to deduct any further money from my account. I promptly received a reply advising that my subscription had been taken on 28th (ie no three day notice!) and my subscription has now been cancelled. Since that date I have been emailing to try and get my subscription money refunded. Despite, promise of a refund and a telephone call nothing has happened and I am still awaiting my refund! I feel that I have been consistently mislead and now I am being totally ignored. I feel that by agreeing to pay for my subscription by Direct Debit I have been taken advantage of and my subscription increased without my agreement. Magazines Direct have not honoured their agreement to give me sufficient notice of an increase and do not value me as a loyal subscriber. Very poor customer service!
I have been a subscriber to Guitarist Magazines for several years and usually take out an annual subscription but last year subscribed by direct debit deducted from my bank account at quarterly intervals. On that basis Magazines Direct promise to give at least three days notice of any subscription price increase.By a letter dated 31st December 2024, but received by me on 28th December, Magazines Direct notified me of a subscription price increase 28% higher than I could have subscribed for through the magazine. On the same day I emailed them, drawing the matter to their attention and advising that I did not wish to renew my subscription and cancelling my authority to deduct any further money from my account. I promptly received a reply advising that my subscription had been taken on 28th (ie no three day notice!) and my subscription has now been cancelled. Since that date I have been emailing to try and get my subscription money refunded. Despite, promise of a refund and a telephone call nothing has happened and I am still awaiting my refund! I feel that I have been consistently mislead and now I am being totally ignored. I feel that by agreeing to pay for my subscription by Direct Debit I have been taken advantage of and my subscription increased without my agreement. Magazines Direct have not honoured their agreement to give me sufficient notice of an increase and do not value me as a loyal subscriber. Very poor customer service!
My subscription had not renewed as expected, despite paying in advance at the beginning of the year. Upon calling customer service I was offered a refund (hopefully I will receive this) and simply told to renew. Unfortunately this has resulted in me missing two or possibly three issues. If I am to buy the back issues from their site it will cost more than the two year subscription, which is a complete nonsense. There was no offer of sending the back issues as a result of their error. I am disappointed with the service, and this is not the only time I have had issues with my subscription with Magazines Direct, hence I have chosen to rate them.
My subscription had not renewed as expected, despite paying in advance at the beginning of the year. Upon calling customer service I was offered a refund (hopefully I will receive this) and simply told to renew. Unfortunately this has resulted in me missing two or possibly three issues. If I am to buy the back issues from their site it will cost more than the two year subscription, which is a complete nonsense. There was no offer of sending the back issues as a result of their error. I am disappointed with the service, and this is not the only time I have had issues with my subscription with Magazines Direct, hence I have chosen to rate them.
If I could give this company zero stars I would!Bought a gift voucher before xmas so the recipient could choose their own magazine. Never received the voucher and everytime I speak to someone they cannot deal with my query because they need a subscription number, which I don't have. Ended up making a chargeback claim for a refund through my bank after a month of getting nowhere with them
If I could give this company zero stars I would!Bought a gift voucher before xmas so the recipient could choose their own magazine. Never received the voucher and everytime I speak to someone they cannot deal with my query because they need a subscription number, which I don't have. Ended up making a chargeback claim for a refund through my bank after a month of getting nowhere with them
They make it so difficult to cancel your subscription. You can't do it on the website, which is difficult to navigate anyway and I had difficulty setting up an account because they seemed to have lost my old one and then I couldn't even type in some of the "required" boxes to fill. Finally got through to someone on the phone and they do everything they can to keep your subscription active, was also randomly disconnected so had to start the whole process again. The magazine issues did all arrive on time so no problems with that.
They make it so difficult to cancel your subscription. You can't do it on the website, which is difficult to navigate anyway and I had difficulty setting up an account because they seemed to have lost my old one and then I couldn't even type in some of the "required" boxes to fill. Finally got through to someone on the phone and they do everything they can to keep your subscription active, was also randomly disconnected so had to start the whole process again. The magazine issues did all arrive on time so no problems with that.
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Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.
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