magazinesdirect.com

1.3
1.3 Based on 337 reviews

Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearl...

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Average Rating

1.3

/
5

337 Reviews

5 Star
3%
4 Star
3%
3 Star
1%
2 Star
3%
1 Star
91%

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Darby C.
No option to cancel

No option to cancel. They do send stuff but it's a scam website.

1
Date of experience: Jan 24, 2025
Burton Harris
No option to cancel

No option to cancel. They do send stuff but it's a scam website.

1
Date of experience: Jan 24, 2025
Alvina Long
Awful customer service

I ordered a subscription to Living etc for my other half for Christmas and wanted to manage it online. agazines Direct still haven't added it to my account despite numerous phone calls and emails and seem more than happy to ignore my requests. Be careful if you have a problem with them.

1
Date of experience: Jan 17, 2025
Aviva B.
Absolutely useless

Absolutely useless. Spent long periods on hold, hours of trying to get a response, got no helpful response, no response to email, wasted hours of my time and their unhelpful courier lied to so I cancelled my order and won't be renewing my subscription to Computer Active. This comes after months of being messed around with my previous subscription when you took my money and again gave me nothing, so I missed several issues and it took you months to sort out. Avoid like the plague.

1
Date of experience: Jan 17, 2025
MastervichoXD92
Absolutely useless

Absolutely useless. Spent long periods on hold, hours of trying to get a response, got no helpful response, no response to email, wasted hours of my time and their unhelpful courier lied to so I cancelled my order and won't be renewing my subscription to Computer Active. This comes after months of being messed around with my previous subscription when you took my money and again gave me nothing, so I missed several issues and it took you months to sort out. Avoid like the plague.

1
Date of experience: Jan 17, 2025
JP94
Awful customer service

I ordered a subscription to Living etc for my other half for Christmas and wanted to manage it online. agazines Direct still haven't added it to my account despite numerous phone calls and emails and seem more than happy to ignore my requests. Be careful if you have a problem with them.

1
Date of experience: Jan 17, 2025
Collin W.
I wish I had never signed up for a 6…

I wish I had never signed up for a 6 issue £1 subscription, because they make it almost impossible to cancel. You cannot cancel within the account, just an 0330 number, which is answered fairly quickly, but after taking you through security they transfer you to a number where you will wait ALL day! All designed to frustrate you to hanging up so they can lock you in and charge you money. I will never fall for one of this hassle-free £1 try before you buy type scams again, they're just a total scam to get money off people, I wasted an entire afternoon on this nosense.

1
Date of experience: Jan 16, 2025
Garth Cook
I wish I had never signed up for a 6…

I wish I had never signed up for a 6 issue £1 subscription, because they make it almost impossible to cancel. You cannot cancel within the account, just an 0330 number, which is answered fairly quickly, but after taking you through security they transfer you to a number where you will wait ALL day! All designed to frustrate you to hanging up so they can lock you in and charge you money. I will never fall for one of this hassle-free £1 try before you buy type scams again, they're just a total scam to get money off people, I wasted an entire afternoon on this nosense.

1
Date of experience: Jan 16, 2025
Rosemary Carter
Magazines not delivered and unresponsive to complaints

I have had a running Christmas present subscription for Country Life for mother for a number of years. I was reminded last year by an email for a re-subscription which I agreed to for another two years through the link provided. The magazine was sent to me (in France) instead of my mother (in the UK) and when I sent an initial complaint on 31 Jan i was told I had more than one account and so they merged the accounts and changed the delivery address to my mother’s address and that she would receive the magazine from 12th Feb and onwards. It is not clear to me how this can have happened as I used the resubscription link that they had provided in the email. No magazines have been received (in France or in UK) since the change they said they had made and I have sent a number of emails and complained on the online system but have received no response - not even a response to say they would get back to me. I find their lack of response surprising considering I have paid for two years subscription.

1
Date of experience: Jan 15, 2025
Carrie Anne Morgan
Missed issues and 5 days late on…

Missed issues and 5 days late on occasions no,reply to emails spoke of cancelling no confirmation but is cancelled total lack of customer service

1
Date of experience: Jan 15, 2025

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Business Details

  • Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.

  • email help@magazinesdirect.com
  • language https://magazinesdirect.com

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