Review Time
I signed up for a promotion to retro gamer 4 months ago for there 3 issues for £1,they took my £1 back in september and as yet still no magazine recieved,and everytime i send an email to query it all they say is theres been a glitch in the system...ive had enough now as its just a scam..they take your £1 and hope you forget about it,not happy.
I informed them that 2 issues of Womans Weekly had not been delivered and recieved "We regret that we are unable to make the requested changes to this subscription until we receive confirmation to do so from the payee themselves." A do NOT require any changes and I am the Payee as they will soon discover since I have cancelled my Subscription
I ordered Metal Hammer issue 402 from Magazines Direct back in July 2025, and three months later, I still haven’t received it.I initially had a 3-month trial subscription with them, which at the time advertised issue 402, but 403 was the first issue sent. No biggy, I'll just ordere 402 on its own and keep the trail subscirption for the time being and see how we go. Instead of the issue I actually paid for, I was sent later editions (403, 404, 405) — in duplicate with my trial subscription— while my paid-for issue 402 was “lost in the post” multiple times. Each time I contacted customer service, I was told replacements had been dispatched or that there was a “system error.” None ever arrived.To make matters worse, my one-time order for issue 402 was somehow turned into a second subscription I never agreed to, and I was charged full price twice. After weeks of chasing, they said they refunded those duplicate payments - but this was lie, I have recieved no refund and they still haven’t managed to send the single issue I originally bought.I’ve been polite and patient through endless back-and-forth emails with multiple agents, but it’s now October, and I’ve been promised this same magazine three separate times. Still nothing.It’s astonishing how a company can mess up something so simple, offer no tracking, and recycle the same template responses without actually resolving anything.I’ve cancelled everything with them and have raised this formally with Future Publishing, since Magazines Direct clearly cannot handle orders or customer service properly.Avoid Magazines Direct unless you enjoy wasting time chasing your own money and undelivered magazines.
Ordered the one off Ghost fan pack and received an email to say they would be in touch within 48 hours with more details. After a few days, I still hadn't heard anything and then saw all the negative reviews on here and got a little worried, especially after I noticed a reoccurring subscription had been set up. After 2 unanswered emails, I found a phone number and spoke to someone about my order and the reoccurring subscription seenas it was only a one off payment. He was helpful and polite and said the magazine had been dispatched the day before and should be there within the next few days and he wasn't sure why a reoccurring subscription was showing on my bank as it was only a one off payment.A few days later my magazine turned up and it was only a one off payment, no subscription had been set up. Had a decent encounter with this company despite other reviews, would have given it five star except for not much of a response from the company in terms of dispatch emails and unanswered emails (which was then answered saying they will get looked into after I had received my magazine and the order and reference numbers didn't match up with mine).
Terrible customer service. I can't get access to my digital subscription and the call centre were unable to help. They also became cleary irritated when I went to the wrong link. When I then didn't agree to purchase a further subscription they couldn't get me off the line quick enough. Really bad. I have now emailed them and await an answer, though they state that it can take up to 2 working days to get a response.
Issue 405 not sent due to system error, Was informed by customer service that magazine was out of stock so actioned a credit to my subscription but went to have a look on their website to see if it could still be ordered and Iron Maiden premium issue 405 is still in stock for £8.99. So why credit when mag is available to buy, Have sent messages to them.
If i could rate lower i would. Ordered a single issue in July, its now September and its a constant back and forth of it not being delivered then being "sent again"This issue is important for me and its the only place i can seem to get one
I ordered and it said you would receive an email after 48 hrs. I have nothing, I contacted support, no reply either. So now I have no item and I've lost my money. How do I get my item or my my money back? DO NOT buy from this website!
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Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.
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