Review Time
HiWe have now for almost 2 months been in mail and phone contact with support.Original subscription for Country Life Magazine was made with autorenewal, but stopped after 3 months at the end of July.Support claimed that subscription was cancelled, but they were not able to provide evidence of that.At least notification mail should be sent to inform about that – but no mail.So new subscription was made, which after some more escalations finally was visible on the account.But despite still more mails support are still not able to tell us when the magazines already dispatched under the new subscription are expected to arrive in DK.They are not offering tracking, so there is no way I can check where magazine is stuck between UK and DK.
I cancelled my recent subscription 6 months before the renewal date and I received written confirmation of cancellation. I have this month been charged for the renewal. The series of exchanges with magazinesdirect have included:- Advising them via email that I have been charged and requesting a refund (I included their confirmation message to me). I was told the sub was cancelled and I should provide proof of payment. - I them emailed proof the charge on my credit card. Their response was to confirm I had an active subscription. No reference to my original request (whilst ignoring the obviously contradictory information). - I have been completely ghosted on my subsequent two messages. Unfortunately it seems I will have to raise a chargeback through my credit card provider. I'm typically pragmatic when leaving reviews but I felt it prudent to share my experience because it seems evident that this behaviour is part of their business model (hey, I'm sure many people wouldn't even question/notice the payment).
Received a £20 voucher from Buyagift. Upgraded by adding £2 so I could subscribe to Woman&Home magazine. Eventually received a code which I had to redeem on the magazine website. But the code is invalid. Contacted magazine and Buyagift via emails. Still hasn't been resolved. You can't phone Buyagift, they just have bots and agents via text. So in limbo now and £22 down. Save all the hassle and just give cash as a gift.I have received a response from magazines direct asking for more information. But on the link to provide it just asked for my name and customer number. The issue has not been resolved and when I chase up emails I just receive a reply saying they're looking into it. They asked me to phone you which I did and they couldn't resolve and just said it's been escalated. But no updates. I just want 6 months subscription. Ironically after redeeming my £20 Buyagift voucher and upgrading by adding £2 when I went to use the code on magazines direct (which didn't work) there is an offer for 6 months subscription to Woman & Home for £6! Please can you sort this out. Surely just give me 6 months of magazines.
I ordered a single copy of guitarist magazine on the 9th of August 2025. It never arrived. The help email system is completely non functional. I've asked for a refund but there is no return communication. I would avoid using this company for getting single copies of magazines. I've no experience of subscriptions so cannot comment on that part of the business!
Magazines direct is sketchy and unreliable. They do not give updates or reply fast but I did eventually get my Billie Eilish fan pack magazine after 5 weeks of waiting. If you want to risk it, buy from them but they don’t let you cancel your order and if you don’t receive it then you can’t get a refund.
Do not Order from this Company!I placed an order on the 22nd August and was told to expect a second email within 48 hours with important information on your order. I never received a second email, not even in the junk folder. I waited a week, still nothing. I contacted the company who confirmed my order but that it was a newer edition to what I actually ordered and that apparently there was a glitch on their website, which I don't believe as that edition wasn't even available when I placed my order. I am now awaiting my full refund.
Updated review: I originally gave one start but my issue was sorted so I'm raising it to three stars.Ordered a single history magazine from this site. Was told in the email that I would get another email from them within 48 hours about the order but nothing happened. After a week, I called to check on the order and was told it was sent. I called again a week later and was told that it was delivered the day before which was not the case at all. I was then told that the magazine had been resent, but I hadn't received that either.After posting an angry review I eventually did get customer service to look into the issue. I was told that it was an issue with the delivery service and that the magazine would be sent out immediately. Indeed, it arrived the next day and I was happy that what I ordered did finally come through (albeit almost three weeks later than I expected) Next time, please make sure your delivery service is sorted from the start, as I had started to believe that I was being scammed and would not get what I ordered.
I subscribed for a magazine & needed to cancel the subscription as we are relocating. Unfortunately I had not done so before a payment was taken & so I contacted them via email to request refund explaining why I no longer required the magazine. It took 10 days & several email to finally receive refund. However the following day they took a further payment despite confirming in an email that my subscription was cancelled. Some 12 days later & 6 emails later I have still not received a refund! I have contacted my bank to raise a dispute & they are now refunding my payment within a working day. Although I had cancelled the so called Direct Debit (it wasn’t set up as a DD just as a card payment subscription) Magazines Direct had reinstated it! My bank has advised me to be aware that the company can set up the Direct Debit again & that I need to periodically check my account but yo report it to my bank if it happens again. Awful service from Magazinee Direct & I am sincerely regretting ever subscribing to them in the first place. Avoid this company at all costs is my advice.
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Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.
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