Review Time
I’ve had trouble returning my items. I’ve left several emails and have not gotten a response . Do not buy from this company if you’re not sure of your size. There is no number you can to speak to a person. Only email. Now I’m stuck with two uniforms that doesn’t fit!
I’ve had trouble returning my items. I’ve left several emails and have not gotten a response . Do not buy from this company if you’re not sure of your size. There is no number you can to speak to a person. Only email. Now I’m stuck with two uniforms that doesn’t fit!
Mandala customer service is really bad! I would not recommend this brand to anyone. I exchanged some products however it's been 3 weeks not received any email. When I ask customer service, they keep sending me template answer that does not answer my question. Very frustrating and very poor communication.
I have been a loyal Mandala customer and have purchased multiple pairs in the past. However, after my most recent purchase I will no longer support this business. I ordered a pair of scrubs recently and upon receiving them, the top was completely different from the one I ordered. I contacted the company via email (bc there’s no phone number) and they told me to start a return process and that the top I wanted was no longer in stock so I had no other option but to choose a size up. So by this point I’m very frustrated because of an error made on their part, I had to go out of my way to return an item I didn’t order and wait even longer for the top (which wasn’t even the size I really wanted). So I asked what they could do to make up for my inconvenience, maybe a store credit or discount code for future purchase… and they literally told me no, there was nothing they could do. Needless to say I will NOT be purchasing from this company again and I will continue to warn as many people as I can about their horrible customer service.
As much as I love their scrubs and the material they use, I have never been so disappointed in a company's customer service. I received the wrong item in my order and had to go through a lengthy process to prove it before returning it for what I was actually supposed to receive. They then sent me the wrong size which I informed them of as soon as I saw it get adjusted- but then was told it was too late and had to repeat the process once again before returning it. Though out this 2 month process I moved, and they sent the order to my old address after I informed them weeks prior that my address had changed. The last order was never received at my old address and after waiting and checking everything I could, I let mandala know and they were incredibly rude to me. They ended up sending me a replacement top but made me feel like this situation was entirely my fault.
Scrubs are just ok but this was the WORST customer service experience I’ve ever had. Avoid the hassle - I STILL haven’t received my refund for poorly sized scrubs now months later… FIGS scrubs may cost more but their customer service is AMAZING = well worth it.
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