Review Time
I'm 5', 120lbs, B cup, and an XS shirt is a bit too small, and XS jacket and pants are almost too small. S is a better shirt fit (couldn't exchange as it was a "last call" color and they didn't have S, so I had to make a new scrubs purchase), but I haven't bought a S jacket or pant. A pair of "last call" color pants are coming apart and I've only washed them twice, worn them once. Since they are a "last call" color, and since I've washed them, they are not eligible for a refund/return. The prices seem fair, but I'm not sure who wouldn't wash clothes that are from the store, or through the mail before wearing them, so I think that's unfair. I can't put a photo up on here to show the pants, and I just hope it's only the one pair. Material is nice, and I might buy again if the others hold up.
I ordered two pairs of scrub pants from Mandala. I had never ordered from them before but thought since they offer free returns would give them a try and hopefully they fit properly. The pants have a weird fit, were large and pockets stick out. I tried to complete a return request but have not been able to actually get a shipping label. I have tried to reach out many times but keep getting the run around. Was basically told I could wait until they figure it out or pay to ship them back myself. Doing so from Canada is quite expensive. I never would have ordered $100 for two pairs of pants if I didn’t think I could return them if they did not fit! TERRIBLE customer service!!! As of now it’s seeming like I may be out $100
I took advantage of a sale from mandala and I bought a lot of pairs of scrubs. I’m am so happy with the quality and fit for the most part! In all honesty there is a new style of scrub top that was too big in my size but it’s because of the style. Honestly I don’t think I’m even going to return it… it’s too cute! Shipping only took 3-4 days to be delivered… win! So happy, thank you Madala!!!❤️
Terrible experience! Horrendous customer service. They’d be better off not responding at all! They keep apologizing in poor English, but won’t do anything to help you. My address defaulted from 37 E to 37 W , and I contacted them the moment I paid. They said there was absolutely nothing they could do until I received the items. (How do you receive the items if they are going to a wrong address?) They advised me to contact the shipping company. UPS wanted to charge me $7.99 for the delivery address change, but I set up a free UPS account with a correct address, and managed to get the items delivered. It was thanks to UPS, not Mandala Scrubs, though.
Terrible customer service. A shipping address problem caused by my apple pay had a product sent to the wrong address. I contacted CS to fix the issue and they basically said they cant help at all and unless I track the package down myself I was just out of luck and my money. But at least they appreciate my understanding as a consolation. Their "automated shipping system" has taken control away from them on orders. Heaven forbid you make a mistake on anything or else you are just donating money to them as they will not help you AT ALL!
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