Review Time
I ordered 2 pair of scrubs during a sale event. The size I ordered didn’t fit and I needed to size up. I started my return through the email that was sent an returned them to ulta “happy return location. As soon as ulta had my items the sent the replacement size. The fabric of these scrubs is similar to other popular 4 way stretch brands. They are much cheaper though. Usually by half as much as other brands. I’d say try them and if they aren’t what you want then you are only out about 50$ for the set. Or even better, buy one of the colors they put on sale, that’s what I did. There is not brand that works for everyone. I personally love the look and feel and have gotten many compliments. Will order more soon.
I love my scrubs, everyone love the quality. I have never emailed or had any reason to contact customer service so I don’t know about their customer. If I order today I usually get it in 3 -4days time and free return/exchange. I wonder why the low review. It’s perfect scrub for me.
If there were negative stars to give I would give them that! Mandala is a scam! Customer service is horrible. Do not purchase from this company. I placed an order through apple pay which had an old address in another state. Within 5 minutes of ordering I noticed the mistake and sent them an email. I received a response from them 24 hrs later telling me there was nothing they could do to change the address even though the package had not yet shipped. It went to another state and I have just been given the run around because it was not delivered by UPS but by the post office. At the end of the day if Mandala would have better customer service all this nightmare would have been avoided. Spend your money elsewhere. Mandala does not care about taking care of customers!
I requested they change my address as soon as I ordered. I have never ordered before so I’m not sure how my old address was there since my new address was updated on PayPal. They said once an order is made they can’t cancel it or change it in any way. It wasn’t even processed or shipped yet. TERRIBLE customer service and I’ll never buy from there again.
Not true to size and this has to be the only brand that completely refuses refunds and will only offer exchanges. The quality is not worth it and if they truly believed in their quality they wouldn’t have to hide behind their “no returns” policy. What’s funny is that they boldly advertise “free returns” on their homepage and the no returns policy is somewhere in fine print that you only find out after the fact. Fail.
There was a problem with the shipping address for my order. Customer service took days to respond and by the time the dod the order already shipped to the wrong address. I paid to intercept the package and then found the wrong items were sent in the order. This was my first time trying Mandala scrubs on a friend’s recommendation but I will stick with my old go-to brands on sites like scrubsandbeyond. My experience with Mandala was honestly, inefficient and annoying.
Their customer service sucks!I ordered 5 pieces from them during a sale. I received two wrong items that I did not order and none of the items I ordered. Reach out to customer service with pictures of the package and the wrong items. Back and forth a few times through emails because they didn’t believe only 2 wrong items were sent out (!??). Finally sent me a return label and wrote my address wrong on the return label. I reached out again to make sure it’s correct so in case anything happens during transportation, at least the items can be returned to the sender (me). They wrote my apt number before my street address and refused to fix it :| Now I’m on my last straw and don’t think I would ever want to buy anything from them again.Ps: will still send the wrong items back and ask for a refund. If they refuse, I’ll be disputing the payment with my bank.
I order two separate pairs of pants one I was sent wrong size and the other wasn’t the right pants. I returned them and it was a hassle and then my pants were delivered on Jan14 well they say they were i have yet to see them. I have sent numerous emails because mandala scrubs has no customer service number. And all I get is the run around and nothing has happened. So I’m out two pairs of scrub pants for work and around 50 dollars!! Angry to say the least. I have asked for another shipment or a refund so I could order again myself! Always a run around and nothing is ever done!
They don't stand behind their quality, and have fit issues.I have several pairs of Mandala scrubs, my very first pair recently split at the inner thigh after only four months, and when I asked if they have a quality guarantee I was essentially told 'too bad, we won't help you'. As for fit, they run very small, and sizing is inconsistent between different colours in the same styles. I'd highly suggest spending the extra money and buying Figs instead.
Mandela has the worst reviews, please read the reviews before purchasing items from this company.they are fake/ scam you can’t return anything they rip you off and don’t want to exchange anything of the items. definitely a scam and they need to be reported also sizes don’t run true to size some are too big for a small and some are super small when they’re just a regular small size they look like they are 2X smalls. They are defective sizes so make sure you choose the correct size because the company will not exchange anything for you. they advertise free shipment which they do not Honor if you return something you have to pay your own delivery prices. Not worth it for such a cheap item.
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