manualsmate.com

1.6
1.6 Based on 81 reviews

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Average Rating

1.6

/
5

81 Reviews

5 Star
14%
4 Star
1%
3 Star
2%
2 Star
1%
1 Star
81%

Filtered Reviews

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Review Time

Cecil Foster
SCAM do not give bank details.

SCAM do not give bank details.Ordered a User Manual for an old tv.Paid 94c.No mention of subscription fee.Days later in the middle of the night they tried to take 69 euro from my account.Lucky the card co did not payDate of experience: 16 May 2024

1
Date of experience: May 16, 2024
Curtis Reed
Avoid - scammers!

Total fraudsters and con artists.I paid £0.82 for manual which didn't materialise, then a week later they collected £60.28 from my bank. I requested a refund but they refused.

1
Date of experience: May 15, 2024
matthewborgert91
SCAM

Ordered a User Manual for an old Dell Laptop.Paid .84p.No mention of subscription fee.One week later £61.50p taken from my bank account.Tried to contact company by phone. No reply. Sent e-mail. No reply.Decided to cancel debit card to stop further unauthorised withdrawals.If no reply to e-mail will be raising a Dispute file with bank.Scam verging on fraud!

1
Date of experience: May 13, 2024
Val Adams
Very satified customer

The website is very good but at first I didn't appear to have had a reply e-mail. It was just by chance your reply email went into my spam folder. Not sure if it says to look into the spam folder, if it is I think it may be in small print. When I did find your email (in the spam mail) it informed me that I would receive the download with 24 hours. Again your email landed in my spam mail. Perhaps you could look into this. Otherwise I am very pleased that you found the instructions that I had requested. Thank you very much

4
Date of experience: May 13, 2024
Griffin S.
Why was I charged 69.98

Why was I charged 69.98. Saw no sign of a charge as great as that only 0.98 Sterling. Where did this come from. Not very good, hope you can rectify this issue. Maurice Kennedy

1
Date of experience: May 10, 2024
Jayda W.
Do not buy a Manuel from here.

Do not buy a Manuel from here.When I purchased a Manuel the site automatically subscribed to there services which I didn't want, the subscription is £60.50p which is ridiculous its not something anybody will use regularly.Now I've been in a constant battle with them to get my money back which on the website it says you can request a refund Please Don't use this site

1
Date of experience: May 07, 2024
Denis A.
BEWARE

I wish I had seen these reviews before I ordered one manual.I paid €0.95 and never received it. Then I was charged a subscription fee of €69.95 a few days later. Absolute scam. DON'T GO NEAR THEM!!!! I've had to unsubscribe and my bank are in the process of blocking them.

1
Date of experience: May 05, 2024
MatkaPrtka
Manualsmate Scam

As per other reviewers, ordered a manual for a Dell 400. Received an e-mail with e-manual, but no mention of subscription. Next thing £61.50 is drawn from my account. Didn't notice for a week until I carried out my normal check. E-mailed Manualsmate and received reply saying they "would cancel my ongoing subscription" and no offer of refund!! I eventually found the subscription paragraph buried in their T's & C's. At no time had there been any mention of a subscription. Now trying to get a refund through my bank.Basically a SCAM. Do not deal with them.

1
Date of experience: Apr 16, 2024
Josie Powell
Beware of Manuals Mate

I bought a manual from Manuals Mate for 86p a single transaction.Later I received messages from OKSANA and WE TRANSFER and £61.61 was taken from my Barclaycard account for a subscription I did not want or require. This was totally unauthorised I was unaware joining any other service. BEWARE OF USING THIS SITE

1
Date of experience: Apr 16, 2024
Lee
Avoid this company!

Avoid this company!! I paid just under one euro for the manual for the new thermostat that the plumber had installed and they sent me a manual telling me how to install it on the WALL which is easy. I needed a manual giving me the OPERATING instructions for the thermostat which I never received. Then 5 days later they took 69.95 euros out of my account! At least they did reimburse me when I made a fuss.

1
Date of experience: Mar 29, 2024

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