Review Time
I hope this letter finds you well. I am writing to express my deep disappointment with the experience I had during my visit to the Mariano's bakery department in Orland Park, IL, on August 3, 2023.As I waited at the bakery counter, I observed three employees engaged in a conversation while seemingly ignoring my presence. Despite making eye contact and trying to seek assistance, no one came forward to attend to my needs. It was a disheartening experience, as I had hoped for a warm and welcoming atmosphere in your store.After growing increasingly frustrated, I decided to walk to them and inquire about placing an order for a cake. Before I couldAsk or answer any questions, I was told that I would have to wait for two days to have my order fulfilled. This lack of staff availability and the response provided were both unexpected and inconvenient.Now To explore alternative options, I inquired about purchasing a pre-made cake. However, I was informed that no writers were available and I would have to return the next day. All of this after I stood there waiting for assistance. This added to my disappointment and left me feeling unappreciated as a customer.As a loyal patron of Mariano's, this experience was quite disheartening and contrary to the high standard of service I have come to expect from your brand. I believe in providing constructive feedback, and I hope my input will be taken seriously to improve the bakery department's operations and customer service.I sincerely request that you address these issues promptly to ensure that such incidents do not occur again in the future. A store's success is greatly reliant on its ability to provide exceptional customer service, and I trust that Mariano's takes this matter seriously.Thank you for your attention to this matter. I hope my feedback will be taken into consideration as you work to enhance the overall shopping experience at Mariano's.
WHO WOULD POSSIBLY TAKE A STOCKING JOB AT MARIANOS FOR $14 SOMETHING DOLLARS,THEY PAY A DOLLAR MORE THAN JEWEL FOR STOCKERS,AND LOOK AT ALL THE JOB DUTIES THEY GIVE YOU FOR THAT PAY,WHAT A JOKE IN THIS COUNTRY,RICHEST COUNTRY IN THE WORLD WHAT A SLAP IN THE FACE,THOSE 2 COMPANIES ARE LITERALLY THE SAME JUST DIFFERENT NAMES.THATS WHY IT IS A REVOLVING DOOR THERE JUST LIKE JEWEL,LOOK AT ALL THE JOB DUTIES YOU HAVE TO DO AS A COURTESY CLERK,LOOK WHAT THEY OFFER TO PAY AND MAKE A EDUCATED ANSWER IS IT WORTH IT.THESE COMPANIES KEEP ADDING MORE AND MORE DUTIES WHERE ITS NOT EVEN WORTH WHAT THEY PAY YOU.GET YOUR ACT TOGETHER AND ACTUALLY PAY A REASONABLE WAGE FOR THE EMPLOYEES THAT WORK HARD FOR SUCH A MEASLEY PAYCHECK.THEY THINK EMPLOYEES ARE GONNA STAY THERE FOREVER BECAUSE OF BENEFITS AND STILL GET PAID LITERALLY THE SAME AMOUNT,REVOLVING DOOR 🚪.GO LOOK AT THE EMPLOYEES FACES AT JEWEL OR MARIANOS THEY LOOK MISERABLE,UNLESS YOUR A STORE DIRECTOR WHO ACTUALLY MAKES A LIVING WAGE OR MANAGER,GOOD LUCK,WAY BETTER PLACES THAN THESE.
WHO WOULD POSSIBLY TAKE A STOCKING JOB AT MARIANOS FOR $14 SOMETHING DOLLARS,THEY PAY A DOLLAR MORE THAN JEWEL FOR STOCKERS,AND LOOK AT ALL THE JOB DUTIES THEY GIVE YOU FOR THAT PAY,WHAT A JOKE IN THIS COUNTRY,RICHEST COUNTRY IN THE WORLD WHAT A SLAP IN THE FACE,THOSE 2 COMPANIES ARE LITERALLY THE SAME JUST DIFFERENT NAMES.THATS WHY IT IS A REVOLVING DOOR THERE JUST LIKE JEWEL,LOOK AT ALL THE JOB DUTIES YOU HAVE TO DO AS A COURTESY CLERK,LOOK WHAT THEY OFFER TO PAY AND MAKE A EDUCATED ANSWER IS IT WORTH IT.THESE COMPANIES KEEP ADDING MORE AND MORE DUTIES WHERE ITS NOT EVEN WORTH WHAT THEY PAY YOU.GET YOUR ACT TOGETHER AND ACTUALLY PAY A REASONABLE WAGE FOR THE EMPLOYEES THAT WORK HARD FOR SUCH A MEASLEY PAYCHECK.THEY THINK EMPLOYEES ARE GONNA STAY THERE FOREVER BECAUSE OF BENEFITS AND STILL GET PAID LITERALLY THE SAME AMOUNT,REVOLVING DOOR 🚪.GO LOOK AT THE EMPLOYEES FACES AT JEWEL OR MARIANOS THEY LOOK MISERABLE,UNLESS YOUR A STORE DIRECTOR WHO ACTUALLY MAKES A LIVING WAGE OR MANAGER,GOOD LUCK,WAY BETTER PLACES THAN THESE.
I do not understand why over and over and over again prices of products are ringing up much higher than they should. This is unactable because some of the employees have not even apologized. I buy alot of kombuchas and have given your profit sales tons of money out of my own pocket each time. Since the Crystal Lake Il Marianos did not have the sales item flavor in stock that was $2.50 I asked if the manager could substitute the lower price for the few flavors I wanted. I was told no. I have worked many retail jobs with different companies and still currently do and I have always been told to try to satisfy the customer. I 'm led to believe that I have not been given that attitude or treatment at this store by some of the employees.
I do not understand why over and over and over again prices of products are ringing up much higher than they should. This is unactable because some of the employees have not even apologized. I buy alot of kombuchas and have given your profit sales tons of money out of my own pocket each time. Since the Crystal Lake Il Marianos did not have the sales item flavor in stock that was $2.50 I asked if the manager could substitute the lower price for the few flavors I wanted. I was told no. I have worked many retail jobs with different companies and still currently do and I have always been told to try to satisfy the customer. I 'm led to believe that I have not been given that attitude or treatment at this store by some of the employees.
The worst experience I ever had a Mariano’s. I am use to a positive attitude from employees and this was far from it. I walked around grabbing my groceries items before my upcoming meeting to get it out the way. I should have waited to go to another store. When I got to the register, I’m thinking that it might be a good experience because she look like she was going above and beyond for the person in front of me that was elderly. As soon I stepped, I didn’t even receive a greeting at all, all she said was what bags you want?. I told the cashier that I had a coupon and she had the most nasty attitude. She responded by saying Well if you did it now then it won’t work and a loud tone. I was instantly thinking like what is her problem??. Then my link card was messed up and understood that she could not type it in. The way she communicated it to me was like I did not even deserve to be shopping at their establishment and that I should go back to my poor neighborhood. i told her that I didn’t have another card and she cancelled my transaction. I asked for a manager because I was just tired of all of the attitude that I was getting. She called for a manager while all the time joking with the bagger about the situation of not being able to type in my card number in front of other customers. I waited 5 minutes before being told to go to the service desk. I voiced my concerns and all he said was that he will talk to her. Definitely choose another establishment to shop at. the customer service is trash making it not even worth supporting any other Mariano’s. They don’t even have employees around asking people if they need help. Please do better with training your employees
The worst experience I ever had a Mariano’s. I am use to a positive attitude from employees and this was far from it. I walked around grabbing my groceries items before my upcoming meeting to get it out the way. I should have waited to go to another store. When I got to the register, I’m thinking that it might be a good experience because she look like she was going above and beyond for the person in front of me that was elderly. As soon I stepped, I didn’t even receive a greeting at all, all she said was what bags you want?. I told the cashier that I had a coupon and she had the most nasty attitude. She responded by saying Well if you did it now then it won’t work and a loud tone. I was instantly thinking like what is her problem??. Then my link card was messed up and understood that she could not type it in. The way she communicated it to me was like I did not even deserve to be shopping at their establishment and that I should go back to my poor neighborhood. i told her that I didn’t have another card and she cancelled my transaction. I asked for a manager because I was just tired of all of the attitude that I was getting. She called for a manager while all the time joking with the bagger about the situation of not being able to type in my card number in front of other customers. I waited 5 minutes before being told to go to the service desk. I voiced my concerns and all he said was that he will talk to her. Definitely choose another establishment to shop at. the customer service is trash making it not even worth supporting any other Mariano’s. They don’t even have employees around asking people if they need help. Please do better with training your employees
It's a scam driver! I was over charged & called customer service the first lady was no help. Called back the second lady was better & helpful & filed a scam report so the driver would NO longer deliver. I had 3 different prices, Mariano's had one amount, my email had another & my bank account was the highest & I got charged for items that I didn't even have on my list, i went to the store I pick & was told it wasn't there driver b/c that location doesn't have one,(then why the App didn't tell me, so in the garbage everything went at the store) scam drivers. Never again will I use home delivery from Mariano's.Now this app won't let me use the right date, it keeps changing it. Saturday October 15th, 2022
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