marianos.com

2
2 Based on 92 reviews

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Average Rating

2

/
5

92 Reviews

5 Star
15%
4 Star
4%
3 Star
9%
2 Star
9%
1 Star
63%

Filtered Reviews

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Review Time

April R.
Wish I could give Mariano’s a ZERO

Wish I could give Mariano’s a ZERO. The store always messes up the prices. When I go to customer service they give me a hard time as if it’s my fault the price was wrong. Today the price was wrong on two items and I needed quarters. Waited for 10 minutes at customer service… nobody came. Finally I went up to a cashier and he said he can’t help because he needed to take care of his line first and said I can wait until he finished checking everyone else out. Does nobody work at customer service???? I am boycotting Mariano’s. Worst place to shop.

1
Date of experience: Sep 30, 2021
JT41
I can't believe what a nightmare…

I can't believe what a nightmare shopping marianos.com has been. Constant errors, overcharging me, missing items you still have NOT refunded me for, NO response from multiple complaints over DAYS, wasted hours of my time, major frustration and I am an sick and injured patient... then your chat agent disconnects me! WORST service ever! Close down your website until you figure out how to actually use it! I want my money back!

1
Date of experience: Jul 25, 2021
AkaniarKun60
I can't believe what a nightmare…

I can't believe what a nightmare shopping marianos.com has been. Constant errors, overcharging me, missing items you still have NOT refunded me for, NO response from multiple complaints over DAYS, wasted hours of my time, major frustration and I am an sick and injured patient... then your chat agent disconnects me! WORST service ever! Close down your website until you figure out how to actually use it! I want my money back!

1
Date of experience: Jul 25, 2021
Miserable experience

Just bought a plastic container of strawberries for $3.99 in Arlington Hts IL store, only to find out that they were thoroughly frozen and practically not edible. Unfortunately this type of surprise is quite common for many Mariano‘s products now. Ever since Robert Mariano sold the business to Kroger the quality of the products sold is going down in a spiral.

1
Date of experience: Jun 30, 2021
Ellwood Price
Miserable experience

Just bought a plastic container of strawberries for $3.99 in Arlington Hts IL store, only to find out that they were thoroughly frozen and practically not edible. Unfortunately this type of surprise is quite common for many Mariano‘s products now. Ever since Robert Mariano sold the business to Kroger the quality of the products sold is going down in a spiral.

1
Date of experience: Jun 30, 2021
Bianca Smith
I hate the new app

I hate the new app. Very confusing. I liked the old app much better. Will probably go to jewel more often now. I prefer their app. Sorry Mariano's. This is totally not user friendly. Very confusing!!!! Go back to the old app and I'll shop more at Mariano's than. But until then see ya!!!!

3
Date of experience: Jun 27, 2021
Stacy J.
I hate the new app

I hate the new app. Very confusing. I liked the old app much better. Will probably go to jewel more often now. I prefer their app. Sorry Mariano's. This is totally not user friendly. Very confusing!!!! Go back to the old app and I'll shop more at Mariano's than. But until then see ya!!!!

3
Date of experience: Jun 27, 2021
Beverly B.
Cancelled Online Order, Still Charged

I ordered online through the app on Sunday May, 30th. Received a response that the order was processing and then, a half hour later it was cancelled. BUT, they still charged us for this order; we never received the items we ordered, nor our money back. It is almost two weeks later and I'm still waiting for our refund. Due to the poor customer service, I'll not be shopping online with Mariano's any more.

1
Date of experience: Jun 11, 2021
Fabienne Wright
Cancelled Online Order, Still Charged

I ordered online through the app on Sunday May, 30th. Received a response that the order was processing and then, a half hour later it was cancelled. BUT, they still charged us for this order; we never received the items we ordered, nor our money back. It is almost two weeks later and I'm still waiting for our refund. Due to the poor customer service, I'll not be shopping online with Mariano's any more.

1
Date of experience: Jun 11, 2021
LS41
I’m shopping at Marianos since opening

I’m shopping at Marianos since opening, used to be unique,nice selection. Now just average grocery store like Kroger or any other. Seafood is usually outdated with terrible smell, bought 3 times, was so bad couldn’t eat. Bakery not fresh. Lower your standards when you shop there.

2
Date of experience: May 22, 2021

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