Review Time
I’m shopping at Marianos since opening, used to be unique,nice selection. Now just average grocery store like Kroger or any other. Seafood is usually outdated with terrible smell, bought 3 times, was so bad couldn’t eat. Bakery not fresh. Lower your standards when you shop there.
New way to order in the app for pick up is too confusing. Did anyone in the corporate office QA test the new app? I added items to my cart. I wanted to review my cart. I get a message that “you can’t check out an order with “in store selected”. Really? So how do I view my cart? How do I pick my pick up day and time? I used to do it that way Also. There is no way in my profile to keep my preferred store. I have to select my store every time !?!? Lastly, there are way to many messages at the top of the screen that I have to hit the “x” to close out. And if I happen to go back one page and then back again, I have to select my store AGAIN and close out all the messages at the top of the screen. What used to take me 3 minutes to PLACE an order for pick up now takes me 5 minutes just to navigate to the right page. The prior app version was great. What genius thought it was a good idea to fix something that wasn’t broken ?
New way to order in the app for pick up is too confusing. Did anyone in the corporate office QA test the new app? I added items to my cart. I wanted to review my cart. I get a message that “you can’t check out an order with “in store selected”. Really? So how do I view my cart? How do I pick my pick up day and time? I used to do it that way Also. There is no way in my profile to keep my preferred store. I have to select my store every time !?!? Lastly, there are way to many messages at the top of the screen that I have to hit the “x” to close out. And if I happen to go back one page and then back again, I have to select my store AGAIN and close out all the messages at the top of the screen. What used to take me 3 minutes to PLACE an order for pick up now takes me 5 minutes just to navigate to the right page. The prior app version was great. What genius thought it was a good idea to fix something that wasn’t broken ?
I with I can give no star for the bad service but that's not a option. This is the third time it happened. Your APP is not GOOD or User FRIENDLY. you need to fix it. I had clipped coupon and when I went to check out that item, clipped coupon are no longer there. plus, Your staff need more training how to answer or help the customer with this kind of question. You should pay attention on how many bad reviews you get for your APP.
I with I can give no star for the bad service but that's not a option. This is the third time it happened. Your APP is not GOOD or User FRIENDLY. you need to fix it. I had clipped coupon and when I went to check out that item, clipped coupon are no longer there. plus, Your staff need more training how to answer or help the customer with this kind of question. You should pay attention on how many bad reviews you get for your APP.
I was grocery shopping and wanted to purchase the clementines oranges that were on sale I have the Mariano’s app so I clipped it, to find out I had to go to Mariano’s.com to clip the digital coupon. I tried to do that, it said that I was already signed in. I asked the rep if she could just give me the sale price. She did not This is poor customer service. Evergreen Pk
I was grocery shopping and wanted to purchase the clementines oranges that were on sale I have the Mariano’s app so I clipped it, to find out I had to go to Mariano’s.com to clip the digital coupon. I tried to do that, it said that I was already signed in. I asked the rep if she could just give me the sale price. She did not This is poor customer service. Evergreen Pk
As always,I have had a Wonderful experience at my Frankfort Store. In particular A Wonderful Young Man working in the fish & meat department. His name is Rob,he was EXTREMELY HELPFUL & also VERY KNOWLEDGEABLE. I Hope I will see him again at my next shopping day! THANKS ROB! Keep up the GREAT WORK!💜
As always,I have had a Wonderful experience at my Frankfort Store. In particular A Wonderful Young Man working in the fish & meat department. His name is Rob,he was EXTREMELY HELPFUL & also VERY KNOWLEDGEABLE. I Hope I will see him again at my next shopping day! THANKS ROB! Keep up the GREAT WORK!💜
Always order for pick up in these trying times from the aurora marianos. Katherine one of the lead people is excellent and so very personable as well as those that work with her. The few little hiccups that have happened are always taken care of by her. Store manager Greg has been very helpful and accommodating, even offered to deliver a rotisserie chicken to me when the one I got was burned. I miss going into the store but hopefully will again soon
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