Review Time
The Naperville (Market Meadows) branch does not enforce wearing masks. Several employees are either not wearing them or are wearing them incorrectly. The # of customers not wearing masks continues to grow by the week. My most recent visit on 12/18/2021 was the worst. On my way out on saw an employee with a "manager" badge who was not wearing a mask which is likely the issue. When management clearly doesnt take this seriously, employees and customers certainly won't. I'd recommend staying away if you are uncomfortable going someplace where there are several unmasked people in the building.
I get overcharged almost every trip to Mariano's. Sale items ring up for regular price and their buy 5 sales do the same. I'm tired of getting ripped off. I'm sure a lot of people don't catch it but I have to go to the service desk for adjustments almost every time.
I get overcharged almost every trip to Mariano's. Sale items ring up for regular price and their buy 5 sales do the same. I'm tired of getting ripped off. I'm sure a lot of people don't catch it but I have to go to the service desk for adjustments almost every time.
At least 50% of the time, my shopping experiences at Mariano's have resulted in some type of error on their part, but the following tops the cake. On October 11, I purchased a $100 gift card separate from my food order, which I am so happy I thought to do. I paid cash and kept the receipt. On the 13th, I gave the gift card to a friend with an accompanying receipt which she thankfully kept. Sometime at the end of October, she decided to use the gift card. The Mariano's in Harwood Heights, IL told her that it would not be activated for 24 hours, which seems sketchy to me. My thought is that once I purchased the gift card, it was then automatically activated. Neither my Mariano's in Oak Lawn, IL nor the Mariano's in Harwood Heights, IL could help resolve the problem. We were told to contact the number on the receipt. My friend did so first. She disputed the gift card and was given a case number. Shortly thereafter, I contacted the same number she did, providing the case number, and was told to provide additional proof, which I did. I sent the info along with an email to the person requesting the info. Then I was told to call a week later, which was on November 9. I was transferred twice and disconnected the third time. The next day I called again. The phone kept ringing until I got disconnected, so I decided to try a different option, and then got some sketchy individual who transferred me to another sketchy individual. When they checked on the status of my dispute, nothing had been resolved. Were they kidding? At this point, I feel that my only recourse is to either write a letter to Corporate Customer Relations or get one of the local TV channel investigative reporters involved or file a police report. Kroger owns Mariano's and is making money, hand over fist; yet, they are dragging their feet about making things right concerning a $100 gift card. Shame on you, Mariano's. I not only want the $100 that was stolen from me, but I also want that and more for the trouble and time this has caused me and my friend.
At least 50% of the time, my shopping experiences at Mariano's have resulted in some type of error on their part, but the following tops the cake. On October 11, I purchased a $100 gift card separate from my food order, which I am so happy I thought to do. I paid cash and kept the receipt. On the 13th, I gave the gift card to a friend with an accompanying receipt which she thankfully kept. Sometime at the end of October, she decided to use the gift card. The Mariano's in Harwood Heights, IL told her that it would not be activated for 24 hours, which seems sketchy to me. My thought is that once I purchased the gift card, it was then automatically activated. Neither my Mariano's in Oak Lawn, IL nor the Mariano's in Harwood Heights, IL could help resolve the problem. We were told to contact the number on the receipt. My friend did so first. She disputed the gift card and was given a case number. Shortly thereafter, I contacted the same number she did, providing the case number, and was told to provide additional proof, which I did. I sent the info along with an email to the person requesting the info. Then I was told to call a week later, which was on November 9. I was transferred twice and disconnected the third time. The next day I called again. The phone kept ringing until I got disconnected, so I decided to try a different option, and then got some sketchy individual who transferred me to another sketchy individual. When they checked on the status of my dispute, nothing had been resolved. Were they kidding? At this point, I feel that my only recourse is to either write a letter to Corporate Customer Relations or get one of the local TV channel investigative reporters involved or file a police report. Kroger owns Mariano's and is making money, hand over fist; yet, they are dragging their feet about making things right concerning a $100 gift card. Shame on you, Mariano's. I not only want the $100 that was stolen from me, but I also want that and more for the trouble and time this has caused me and my friend.
Mariano’s Westmont location - 10/22/21 -Saw a young male employee leaning on the counter talking to the young woman making Squeeze drinks - A male shopper asked this young man a question and I heard him reply they were short of staff and didn’t have that service today. Later at check out I asked to speak to the store manager because 3 employees were wearing their masks under their noses - come to find out the man leaning on the counter chatting to another employee is Tyler a manager- when I asked him to talk to the employees about proper wearing of faces masks he said there was nothing wrong with wearing them under their nose. I’m not going back to the Westmont store when even the manager on duty doesn’t comply with company requirements.And nothing they advertised on sale was available- on Friday at 2 in the afternoon- There is another Marino's in Naperville it is much nicer - too bad - the Westmont store is closer but my health is more important than convenience
Mariano’s Westmont location - 10/22/21 -Saw a young male employee leaning on the counter talking to the young woman making Squeeze drinks - A male shopper asked this young man a question and I heard him reply they were short of staff and didn’t have that service today. Later at check out I asked to speak to the store manager because 3 employees were wearing their masks under their noses - come to find out the man leaning on the counter chatting to another employee is Tyler a manager- when I asked him to talk to the employees about proper wearing of faces masks he said there was nothing wrong with wearing them under their nose. I’m not going back to the Westmont store when even the manager on duty doesn’t comply with company requirements.And nothing they advertised on sale was available- on Friday at 2 in the afternoon- There is another Marino's in Naperville it is much nicer - too bad - the Westmont store is closer but my health is more important than convenience
Wish I could give Mariano’s a ZERO. The store always messes up the prices. When I go to customer service they give me a hard time as if it’s my fault the price was wrong. Today the price was wrong on two items and I needed quarters. Waited for 10 minutes at customer service… nobody came. Finally I went up to a cashier and he said he can’t help because he needed to take care of his line first and said I can wait until he finished checking everyone else out. Does nobody work at customer service???? I am boycotting Mariano’s. Worst place to shop.
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