Review Time
I had a fantastic experience with a customer service representative. From the start, they were empathetic, attentive, and understood my situation. They resolved my issue on the spot, which I greatly appreciated. It’s rare to find such personal and efficient service. Their professionalism turned a frustrating problem into a seamless solution. I highly recommend this service to anyone as they clearly value their customers and strive for satisfaction.
I recently purchased the Meter Probe, and it has been one of the most frustrating experiences I’ve had with any product. From the start, the device was unreliable—it constantly lost connection, gave inaccurate readings, and required multiple resets to function for even short periods. I expected a decent level of quality given the price, but it feels cheaply made and poorly designed.What makes the experience even worse is the customer service. After reaching out multiple times, I either received no response or extremely delayed replies that didn’t actually resolve anything. When I finally got in touch with someone, they were dismissive and unhelpful, offering generic troubleshooting steps that I had already tried repeatedly. I had to make free phone calls approximately 1 1/2 hour per call.I requested a replacement or refund, and they dragged the process out for weeks without clear communication, ultimately refusing to take responsibility for the defective product. I was told they would have to review the situation and I would get a call. I did not receive a call and clearly I have done every step they have asked even though it took over an hour very unnecessary I was told they would have to review the situation and I would get a call. I did not receive a call and clearly I have done everything they have asked even though the call taken over an hour and a half. My first impression was they will try Everything not to replace anything even.thought it's only six months old and still under warranty. I’ve never dealt with such indifference from a company. It’s clear they don’t value their customers or stand behind their products. Save yourself the frustration and look elsewhere—this is a one-star experience from top to bottom.UPDATE as I got a reply contacted Meater.com I was told that this issue was going to be resolved and they would send me a replacement charging dock but since my call I have not yet had any delivery confirmation. I again contacted the company and they are now denying that I've ever contacted them as my review says stay clear the customer service is very poor would not recommend to anybody looking for a meter probe.
Definitely not somthing i could recommend. An expensive stick thats doesnt ever connect to the charger. Only been used a hand full of times over 3 or 4 years as everything i try to use it it wont connect to the app which then .makes it unusable.. custom services can only offer a 15% discount on a new product.... would i buy a new one, no never. Wouldn't waste your money
I am so over it. When I first bought a Meator I loved it so much I bought the block. Within a short time one of the probes had become detached from its casing. I called Meator and 2 hours later they said they would send me a replacement. They did but sent the wrong number probe. I am a year or so on and now not one of the 4 probes is working. I have just put an expensive steak on to reverse sear and the last one has disconnected and won’t reconnect. Meator your customer service is poor and your device is not fit for purpose. I have used my device for some long low and slow bbq cooks such as a brisket. But I would expect this to cope with that. It hasn’t. So beware if you’re doing any real cooking. It will let you down. Having seen the reply from Meator I can assure you they have not been over exposed. Low and low on a well controlled bbq or low and slow in an oven. I feel your response is even a bit of an insult.
Worked great at first, but the box is made of cheap pine or something. The battery contact fell out and now won't charge. I've tried contacting support, but they've ghosted me.REPLY TO MEATERWhat's the point of having the email support channel? Still no response from you guys.
I have been a MEATER probe user for a number of years and in the main they have been ok, recently the old probes range has been inconsistent/dropping off so I thought the logical step would be to upgrade to the MEATER pro duo. That was a mistake. I attempted to use the probes about a week later but they would not connect to the app. Contacted the chat and spent about 90 mins going through a number of checks over and over. The then decided it was a charger issue and sent a replacement. Replacement arrived quickly and I tried this and found the same issue. Another 90 mins on the chat and it was decided that the probes were the problem so new probes arrived. Again went to cook, probes did connect then almost immediately disconnected, over and over so had to revert to old probes for my meat. Contacted on Chat again to get a return label for refund and it has been a nightmare since. This was about 2 weeks after the initial purchase. I was promised a return label and had an email to say that but nothing came. I replied to the email but it is a no reply address!!! Contacted chat again and requested the label, they now said a refund would not be possible because I had bought over 30 days ago. After some time on the chat they agreed to send label after I had given them my adress, order number and probe serial number. I had an email to confirm that but in the email they requested that I send the above information again, so I replied to the email with the info but this is a no reply address!!!! I sent £151 on these probes and have not used them once and can’t get them returned for a refund. I have never experienced customer service so bad. They make it almost impossible to return for refund. At the moment I have 2 charging blocks and 4 probes, all faulty and MEATER not interested in responding or resolving. I would never buy another product or recommend this company to anyone.
Claim your business profile now and gain access to all features and respond to customer reviews.
The First Truly Wireless Smart Meat Thermometer
pristineauction.com
jasper52.com
cashgenerator.co.uk
gimmehoop.com
registerkaro.in
anymesscleaningservice.com
ckcounsellingandtrainingservices.co.uk
wavel.ai
cotswoldcameras.com
bijoutheek.nl
