mejuri.com

4.2
4.2 Based on 1.7K reviews

Handcrafted fine jewelry for the everyday. New editions each week. Free Shipping and returns + $100...

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Average Rating

4.2

/
5

1.7K Reviews

5 Star
73%
4 Star
6%
3 Star
5%
2 Star
4%
1 Star
12%

Filtered Reviews

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Review Time

Lydia
I like it when the vendor’s customer…

I like it when the vendor’s customer service is prompt and very supportive of the needs of the customer. Mejuri team does excel in that! I’m one satisfied customer!

5
Date of experience: Sep 05, 2024
Paula Longo
Terrible in-person customer experience.

Terrible in-person customer experience.

2
Date of experience: Sep 05, 2024
Mejuri, You Can Do Better!

The online Customer Service is absolutely horrific! A pair of earrings purchased as a gift arrived damaged (post was not connected to one earring). It took tons of text messages over six days to finally get the return process finalized and to receive the correct shipping labels. I am now waiting for the replacement pair of earrings to be shipped out later this month when they are back in stock.I have purchased a number of earrings from Mejuri and love the quality. However, having to deal with the nightmarish customer service should any assistance be required, makes me hesitant to purchase from Mejuri again.

1
Date of experience: Aug 28, 2024
Hudson Clark
Easy to order and always great quality

Easy to order and always great quality. Customer service is always helpful.

5
Date of experience: Aug 19, 2024
Agatha Kelly
Really disappointed with my recent…

Really disappointed with my recent experience - I have always raved about Mejuri, and am a loyal and returning customer, but will think twice next time. I ordered a present for a birthday over a week ago and paid extra for next day delivery - I enquired as to where it was last Friday, as the birthday in question was Sunday, and was told a system glitch meant shipment was delayed but rest assured it was fixed and my order was on the way. It is now Tuesday and the order still hasn’t been dispatched and I’ve received no further update, other than not to email them back again, as I’ll lose my place in the priority queue - I don’t feel like a priority, that’s for sure!

1
Date of experience: Aug 13, 2024
Alice Schneider
Great customer service!

5
Date of experience: Aug 10, 2024
Charley Adams
Super quick online purchase

I made an online purchase, my earrings came promptly, even before the expected delivery day!

5
Date of experience: Aug 10, 2024
XxBlackSadxX38
Mejuri does not replace flat back earrings, which aren't supposed to fall off

I had my lobe pierced at Mejuri and bought one of their flat back earrings. About six months later, I had it adjusted to a shorter flat back, but the entire earring fell off and went missing. Despite the flat backs being designed to stay in place, Mejuri did not offer to replace the lost earring and I had to buy something new altogether.

2
Date of experience: Aug 10, 2024
Love my new earrings.Theyre shiny,light…

Love my new earrings.Theyre shiny,light and beautiful ❤️

5
Date of experience: Aug 10, 2024
Joanne
Quality experience

Mejuri is always prompt and has excellent products! I can always find a new item that I must have!!! The gold vermeil is fantastic quality.

5
Date of experience: Aug 09, 2024

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