Review Time
Caution with this company! I only gave one star because there’s no option for zero. I had a pleasant experience before, but not this time. I ordered a solid gold ring on November 26 with shipping set for November 27. A few days later, on November 29, I received an email saying my order was delayed but would ship by December 1. By December 3, still no order and no updates, so I emailed support and followed up again on December 4, but I’ve been completely ignored! I tried calling customer service 12 times this morning, but the line was constantly busy. They charged my account on November 27, yet I received nothing! I will be reporting them as this is unacceptable! I understand it may be a busy season, but customers should not be ignored! I will not order from them again!
From the moment I placed my order to the moment I opened the package, the entire experience was outstanding. The jewelry is truly gorgeous, of high quality, expertly crafted, and even more impressive in person than online. The packaging feels premium, delivery is consistently swift and secure, and the support team is prompt and knowledgeable. It's rare to find a brand that excels in every aspect, but this company certainly does. I would gladly recommend them and will continue to be a loyal customer.
I really wanted to appreciate this brand, but my recent experience has completely altered my perception. I ordered a piece that was delivered to a community mailbox instead of directly to me. For a higher-value item, it’s baffling that no signature was required and the package was left unsecured. I only found it with the help of my building’s concierge, otherwise, it would have remained lost. When I finally retrieved it, the package was empty, and I immediately contacted support. Multiple representatives assured me a replacement and refund were approved and would be sent. Later, another agent contradicted this, stating my case had not been approved. This inconsistency has been very distressing as they essentially took my money without delivering the ring I purchased properly or refunding it, despite their promises. Instead of resolving the delivery issue or addressing the conflicting information, the company ultimately denied the replacement. Their final response only focused on the package being marked as “delivered,” ignoring the fact that it was delivered improperly and without security. I’ve bought from many jewelry brands, and this is the first time I’ve encountered such a lack of security in delivery and had my concerns dismissed. Unfortunately, this experience has made me wary of ordering from them again. I wouldn’t recommend purchasing expensive items from them; they may mislead you in support, create confusion, and take your money without proper help.
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Handcrafted fine jewelry for the everyday. New editions each week. Free Shipping and returns + $100
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