Review Time
Sent the wrong jacket. I asked for an exchange of the right jacket. They agreed. Told me I had to pay the return shipping. Nope. Opened a dispute with my AMEX. They told AMEX they sent me a return label. An absolute lie. I don't want the wrong jacket, ya morons. Wish I would've reviewed these other comments. Not BBB accredited. STAY AWAY!
I purchased a suit which was about 2 sizes smaller than it should have been. I asked for a return # to exchange for either a larger size or a refund for over 3 months. This was what I finally received…”We can offer you a one time complimentary $24 refund back to your credit card today if you would like to keep the product. If you still want to exchange it back to us, it will cost you up to $25 in shipping to send it back to us, plus we do not refund the original cost of shipping the product to you which can be as much as $25. So by keeping the product you are saving $50 in shipping plus the $24 refund I am offering to you today. It makes a lot more sense for you to keep the product. Please let us know Thank you E12”What do I need with a suit that is 2 sizes too small and besides they said prior to purchase, you could return for a refund or exchange! Don’t order from this company!!
If can I’ll choose zero stars. Customer service don’t answer on purpose so you won’t get a refund or return, they never answer emails and the reviews on their website are all scam, don’t throw your money on this website because items don’t match descriptions plus no way to refund or get in touch with them. They might pick up but no use!! They will tell u wait for email which will never happen..
If there was a score less than one star, I would select it. The store's customer services stinks. Received a suit I did not order. Now, unable to return or get my money back, even after reaching out to the store on several occasions. If you value your money, do not shop "Mensusa"
Where to start: they go out of they to give you the most herbal customer service you will ever experience. I am in a wedding party and everyone is wearing a top hat. I order one on Friday paid a lot for two day shipping. When Tuesday came around and I still did not receive my package I tried calling them and took me almost 24 hours to get a hold of someone. FedEx that is delivering the package told me multiple times that if they call in and change the address to the hotel I'm staying in that they would be able to deliver it on time. They lied multiple times that they had called FedEx when they did not. Now it is too late and I am going to look really bad at the wedding been the only one without a hat. They hung up on me twice. Not sure if they are even a real company. I do not wish this experience even on my enemies
I had a charity event that required a White Jacket Tux jacket and Black Pants. Ordered that from these people. Got the shipment, and not only did they NOT send pants, they sent THE WRONG JACKET!! So I call to make an exchange and emphasize the timing of the event. They agreed to waive their 'restocking fee' (ya think?) and to ship the replacement to me with 3 day shipping. That would get the item to me with about 1 or 2 days to alter before the event. So they ship it GROUND, and i have zero time to alter it!!!! But there's more, The Jacket and Pants must have been mismarked I think because, the jacket won't button (not enough fabric to alter it anyway as I later learned) and the pants also were about 4 inches to small in the waist, again, with no room to let them out. So i have no choice but to wear the ill fitting jacket and buy ANOTHER pair of pants locally, as their screw up, left me with NO time for any other options. As a side note, I am 6'5" and not an easy fit for jackets, let alone this specific style that was required, so I couldn't just mossy into a store and buy off the rack. Would that I could have.So then I call to let them know and am told abruptly, that size and timing is not their concern. She said I received what I ordered and regardless of their errors, if it got there too late, that was not her problem, and she hung up on me! LOL I called back 2 more times and got nowhere with her. ( she identified herself as the owners wife I believe, when I asked to speak to a supervisor.) Great customer service, ha.So i go to the event, looking like a vagabond but at least i was able to attend. I get back and call AGAIN, to work out returning the pants that clearly were mismarked. I even said, I understand if I have to keep the jacket, I'll donate it to charity maybe, but the pants are unworn and should be credited to me upon return.I get back and call the company and was told abruptly, but a different lady, that she won't even discuss my issue until I send an email asking for the return. Again, quality customer service for sure. lolSo I send the email, and 7 days later hear NOTHING and have to call again. So I call and speak to someone for what is not A THIRD TIME, at customer service. He tellsl me that because I wore the jacket, I can't return any of the items. Regardless of whether what I was shipped was what I ordered and got there too late due to THEIR ERROR. I think this is a ridiculous stance given the utter breakdown in their delivery and customer service 'departments', but so be it. Now I'm left with a jacket and pants that don't fit and I'm out a couple hundred dollars.I just wanted people to know my experience. Your mileage may vary, but forewarned is forearmed.
Ordered a yellow blazer. Burnt Orange is what came in though it had a yellow sticker on it. Dont know in what world that color is yellow. After 2 weeks going back and forth on emails - they offered me $30 refund to keep the jacket. 100% guarantee my a--. Gave it to GoodWill. Wrote off the Jacket and MensUSA all in one fell swoop. STAY AWAY
DO NOT BUY FROM this place. Horrible customer service. i ordered a tuxedo last week in order to have it in time for a wedding this weekend. their website said free 3 day shipping on orders over $99, but my order took 10 days. They don't answer the phone or emails.I returned it, but they only refunded a portion of my purchase.Based on on the reviews here, i should have know not to buy from this place
I previously wrote a review that was 2 star and now I found out the truth about this website. They are totally deceptive in their practices! They take orders for merchandise they don't even have, They tell you tha orders have been shipped when in fact they have never even been placed? WHY they function like this I can't explain but they are very dishonest! As many others have done, I recommend not giving them your money. You probably will be disappointed.
Claim your business profile now and gain access to all features and respond to customer reviews.
Mensusa.com an online store offering some of the best Tuxedo, Mens suits, overcoat, Tuxedos, Zoot suits and shoes. You will surely find some of the best men’s suits at the best prices. A wide variety of suits with a range of color options, best fit with the best quality fabrics.
safetots.co.uk
alkareemlondon.com
frenchycollective.com
diamoray.co
wearetala.com
lajreedesigner.com
style-montreal.com
kuurth.com
baltini.com
magcomsen.com