Review Time
Horrible company!! They misrepresent their products and their return process is an absolute nightmare! Return policy on website says "free returns," "unconditional returns," and "free return shipping." None of that is true. In the email order confirmation they have a different return policy than what is on their website and the policy in the email is what they will tell you that you "agreed" to during check out. When trying to get them to let us return the suits that we did not want, they actually offered us money to just keep them. When we didn't accept their offer they told us that we will have to pay to ship the suits back and also pay a possible restocking fee. By the way, this horrendous return experience is the same even if the fault is on their end, ie, they sent you the wrong product, a flawed product, or they misrepresented the product. They also mislead you into thinking that all their suits are 100% wool which is not true. If you've had the unfortunate experience of dealing with this company and need to contact them other than through email, use this number 1-844-650-3963 and when the automated menu options come on just hit 0. This connected us right away with a representative. We can't say that talking to a representative over the phone vs. through email did any good but it's at least quicker than waiting days for them to respond to your emails. If you have not yet done business with them heed our warning and look elsewhere for suits. Also, beware that Men's USA, Men's Italy, and Men's Tuxedo USA are all names for this company.
I called dozens of times over multiple weeks trying to get this blazer and after 3 weeks, they told me it was out of stock. Customer service is the worst and all of them were completely unhelpful. They transferred me to every possible different phone number every time I called them saying I'm at the wrong warehouse. I needed this blazer before prom and someone named Philip promised me I would get it and then I spent 3 days trying to contact Philip again until I was finally fed up and talked to another lady where she told me it was out of stock everywhere even though Philip told me they had plenty of the blazers I wanted. Don't shop here if you want anything I should've listened to the other reviews about them receiving different colors and different sized stuff than they ordered but I wanted the blazer really bad so I ignored them. If you somehow get what you wanted from this sucky ass place, you are one of the very few lucky people.
Ordered a suit from them. Was sent something completely different from what was ordered and paid for. Looked up what was sent me and it was half the price of what I ordered. Was told that I could not return it despite them sending the wrong item.
I purchased a 3 piece suit. They charged men the price+free shipping+$10 for something. The pants and coat did not fit. I sent several emails and did not get a response for many business days. I tried to call during their business hours but no one ever answered. I ask for a RMA and days later they informed me that It could not be returned even though they have a 100% fit guarantee. I had to turn it over to my credit card company before they would agree to allow me to return it. I sent it back in the original box and all the tags and everything was still on there. They only refunded part of the suit price even though it was exactly like it was sent an even returned in the same box. I will never buy anything from this Shady and crooked company again. DO NOT buy anything from Mensusa.com, go to some other website or risk getting cheated by this company.
contact this administration concerning my order. They failed to refund me due to the item was no longer in stock. I spoke to Vanessa who put me on hold for 20 minutes. When she returned to assist me there was no acknowledgment or an offer of a apology for being hold. I provide her my information concerning my refund. She became very disrespectful and rude when I asked why it so long to reimburse me when I submit my reply to the email. She became very rude , loud and obnoxious. When I started stated quoting the fair debts collection act to her , she just repeat the same behavior. I asked for a supervisor. She said she was the supervisor and hung up on me. Moving forward I am gonna put this out there on social media, family , friends, co workers, the general public , churches, mosques and military comrades. I am gonna ask them not to patronize Men’s USA. We must stop or nolonger spend our hard earned monies with business that don’t respect us. If it was not for the customers Men’s USA wouldn’t be in business and there employees would not be employed. The behavior that Vanessa display is a comfortable behavior she is use to displaying. Now I am in North Carolina, could you imagine what her attitude like right there in Los Angeles California.. Thank You Vanessa for your disrespect.
I would give them zero stars if I could. My husband takes a 44L in his suits. The suit they sent was completely too small. They claimed the pants were adjustable from 34-38 inches, but "adjustable" means you have to take the suit to a tailor. The sleeves are three inches too short. When I emailed this, the response was again that the suit could be taken to a tailor for alterations They refuse to give me a refund. SO much for their 100% satisfaction guarantee. Terrible customer service.
they tried to fob off unmatching trousers as part of a suit i ordered. told me to pick a replacement which i did not want and i am waiting for a refund... very angry at customer service who were of absolutely no help, all they could say is that they will get back to you. thay have my money. customer service said that due to covid the accounting department were unable to answer total incompetence AVOID AT ALL COST
Do not waste your money or time with this company. I was told that my tuxedo would arrive in 3 days, but it did not. In fact, it still has not been delivered. I ordered on Feb. 2 and today is Feb 12. I am getting married tomorrow at 1:30 and the last update was that my tuxedo will be delivered tomorrow by end of day smh. I had to rent a tux that I am not satisfied with. Then I try to contact them, they do not respond in any way, email or text. I would give negative stars if possible....go somewhere else!
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Mensusa.com an online store offering some of the best Tuxedo, Mens suits, overcoat, Tuxedos, Zoot suits and shoes. You will surely find some of the best men’s suits at the best prices. A wide variety of suits with a range of color options, best fit with the best quality fabrics.
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