Review Time
I am sat right now by my dying father, his dying wish is that he passes away at home. The discharge process has not been simple thanks to Millbrook Healthcare. We were told that somebody needed to be at home yesterday as the bed was being delivered after 1pm. It did not arrive so I sat on hold trying to chase it’s imminent arrival. My brother waited at home and could not visit his dying father on this day. Then we were told the delivery would be the following day and my somebody had to wait at home to accept it. This was an urgent referral due to the fact my dad literally has days/hours to live so I assumed he would be made a priority the next day, sadly this was not the case. By 3pm and several phone calls from family members the bed had not arrived. I do not like to speak out of term on the phone however when I was told we’d have to wait til 5pm I did become very cross. In the meantime the ambulance arrived to collect my Dad however we could not transfer him until the bed arrived. Again my brother has wasted yet another day from visiting his dying father. The bed did eventually arrive and the driver said that this delivery had been put on the end of his list as an ‘extra’ one so I can only assume that Millbrook stuffed up. This whole ordeal has been extremely traumatic for us as a family and has made the inevitable passing of my father so much worse for us. It’s now 7pm and I am still waiting for an ambulance to become available to transport him home. Whether my dad makes it home or not is Millbrook’s responsibility and as a healthcare company you should be ashamed of yourselves. End of life care should peaceful however due to your companies incompetence you’ve managed to make things so much worse. If you are a healthcare provider considering using this company for patient care I strongly advise against it for the safety and sanity of your patients.
Broken bed side-rail supposed to be replaced today some 8 days after being reported as defective.Lost a day’s wages waiting for someone to come. Eventually got a phone call at 8.40pm saying they would be arriving in 20 minutes.Finally arrived to announce that they had the wrong replacement side-rail. So efficient, they don’t know which bed they supplied. Couldn’t care less despite the claim that “ we care”.
Raj was fantastic. This is not the first time he had come out. He came to fix my mother's wrist emergency alarm today. He is extremely professional, respectful and extremely polite. He is an asset to your company. 5 stars for the excellent service provided by Raj
Communication from the company way great. We have previously had hoists fitted by them, and nothing is ever a problem. The gentleman that carried out the work was lovely, very professional, completed within the morning and kept myself and team up to date with what he was doing. Really pleased with the service received. Would definitely use again.
Don't let this company do work on your property, shame as the fitters are all nice people, but the quality of work is shocking, 3 days i was told initially to do the job of converting the bathroom for disabled access etc, literally a year later and I had to pay out of my own pocket to sort the problems aswell as platform housing having to replace and fix millbrooks work, and job wasn't signed off as complete or satisfactory, they don't even follow there own complaint procedure, ombudsman next stop,
Deliver faulty / incomplete equipment then tell you to pay to have it fixed. After a 1 hour wait for phone 'support'. Exploiting NHS contracts for profit with no care or consideration. Their attitude to 'service users' is put up with what we give or do without (essential heath care equipment).
Just had a phone call about my late husbands Wheelchair, I informed that he passed away on 18/04/2020 and the said wheelchair along with other equipment was collected on the 19/04/2020, I have found this very distressing after all this.The driver was reluctant to take it as it was another department, but I told that I needed taken as I couldn't bare to look at it.
Excellent service every single time I come into the store. The staff in there always offer me a brew and myself and my husband have been coming in for years. My daughter also attends one of the events in there used by the charity Scope.
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We provide community equipment, wheelchair, assistive technology and home improvement agency services to local authorities and the NHS.
We are proud to serve 4.5 million service users throughout the UK.
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