Review Time
I ordered some trainers and received the invoice. 2 days later I received this e-mail. Due to an unforeseen inventory error, we are currently unable to supply the following item:
As a resolution, we can offer you refund or an upgrade to the following newer, more expensive style at no additional charge:
I asked for a refund and have sent an e-mail twice now with no response.
Website chat line also not responding
I will raise a dispute with my credit card company.
Buyer beware.
I ordered some trainers and received the invoice. 2 days later I received this e-mail. Due to an unforeseen inventory error, we are currently unable to supply the following item:As a resolution, we can offer you refund or an upgrade to the following newer, more expensive style at no additional charge:I asked for a refund and have sent an e-mail twice now with no response.Website chat line also not responding I will raise a dispute with my credit card company.Buyer beware.
Placed order for homeyped shoes on December 12 2025 received nothing . $101 gone never recieved any shoes . Impossible to follow up with them 9 yes 9 emails sent nothing back , called the number just silent on the other end, love chat tells me we’ll get back to you . Do. It shop with MODE ever 😡
Purchased a pair of Dr. Martens that were clearly faulty/poor quality straight out of the box, took photos and emailed customer service straight away, they charge $14.95 for a return label, however because the product is faulty and not due to change of mind or incorrect size they should pay for the return label, have called and emailed and they keep saying it has been forwarded to management and they will call, highly doubt that, customer service is very unprofessional and I wish I had seen these reviews before using Mode Footwear, just hoping I can get my refund. Do not purchase from Mode Footwear. It’s also very misleading that their website states “hassle free returns” and that they have “prepaid return labels” because you have to purchase the label which is not the definition of prepaid.
Purchased a pair last year January 2024. No dramas, shoes fitted perfectly. Over a year in, needed a new pair. Ordered but unfortunately didn't fit properly. Sent them back and got a refund shortly after. I'm shocked with all the negative reviews.
I have found Mode Footwear to be very untrustworthy. Exercise caution buying from them online . After returning a $200+ pair of doc martens over a month ago they still haven’t refunded my money despite several emails and phone calls. When you call them they say they will refund but they don’t. Please read all the reviews on this company before making your purchase. There is a problem not issuing refunds. They do not do the right thing by the customer from my experience . I have logged a complaint with PayPal on this matter and will keep following up until my money is returned. It has however been a very frustrating and stressful experience which hopefully this review will prevent others from having to go through.
Homyped Superwalk Lace Womens Supportive Shoes: I placed my order before looking up reviews for this company. It was disconcerting to find so many negative posts. After not getting a tracking number within a few days of paying, I was worried I may have been scammed. When I called the company, the phone was answered immediately. The lady told me they had a backlog of orders and mine was due for dispatch on the Friday (one week after ordering). I called again on Thursday and she confirmed Friday dispatch. To my delight, I received an Auspost notification on that same afternoon. My shoes were delivered today ( Tuesday) so 11 days from order to receipt. The shoes came in an original Homyped box and appear to be a genuine product. After my initial concerns, I am pleasantly surprised.
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