Review Time
Canadians Beware ! They advertise shipping to Canada in a certain timeframe and fail to mention they use Canada post ( who are on strike) and are taking your money and shipping it anyway! It will be weeks or months in a warehouse till you get your item with the strike and they will have an huge backlog . They don’t care they have your money .This company did not have the integrity or courtesy to give the customer a warning about that before you pay. I have sent multiple emails of complaint about this and yet they continue this practice . Absolutely shameful.
I bought a pair of your Lady Pearl Hoops for my wedding. I was nervous about ordering online without viewing the product, as the quality of some products can be a real let down. Your earrings are beautiful and feel very sturdy. I was very happy with my order and they looked incredible on the day.
To be honest, I was initially disappointed to learn that my shipment would take more than 4-8 days to arrive from the store to the door. It was only after I contacted customer service that a wonderful sales representative named Joanna explained to me the reason for the ostensible delay, and patiently assisted me throughout this journey and with all of my inquiries. Of course, in hindsight I learned that the number of days indicated on the website was the processing time. For the sake of brevity and to make this less about logistics, both myself and my s.o. are very happy with the product and company. Even the delivery date came one day sooner than expected thanks to text updates from the carrier and great communication by your team. Moral of story—good things take time. Thank you for a pleasant purchase!
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