Review Time
Never again cars faund lots of proplem pls before buying cars from ti's place think 🤔 100 time i sepen after cars £3000 an warranties not cowers i will share all talk from watsap and make mot with engine management on Lots of problems with car, looks like dodgy mot, I am not happy, under the consumer rights act 2015 I want all the problems fixed, you should of done them before sale not try and get warranty to do them, I will be going to the financial ombudsman and speaking to my solicitor I lost £3000 😡😡😡😡 share local news and YouTube istigram this garage dodgy mot makers pls before buying cars from ti's place think and take cars diagnostic %100 percent faund lots of proplem stay faar from this place i lost money I'm not finished yet i going to take country court i have all proplem report from bmw specialists
Unfortunately I had to change my original review from 5 stars to 1 as I ended up with a £3000 repair bill!!!!The car had a major fault on the air conditioning and despite being reassured this was covered by the warranty it wasn't.When I purchased the Jaguar I pace in March of 2025 the weather was very cold and the air conditioning was not needed. There was a relatively warm spell a couple of weeks later when I discovered the air conditioning was only blowing warm air.I rang motors4u and they asked me to bring the car for repair.The garage is some 20 miles away and this happened twice. They said it was a valve and they had replaced it.Both times the air conditioning worked for a couple of days and then just blew warm air.I was becoming increasingly concerned as the air conditioning is a crucial part of the battery cooling system when supercharging the car.I rang again and started to speak to a man called "Omar" who said they do not have an engineer to power down the main drive battery. This would need to be done to properly inspect the air conditioning behind the front drive motor. I was told to take it to Jaguar Landrover in Ayelsford for a diagnostic and repair.Why I had to do this I do not know as I had already been back and forth to motors4u several times taking time out of my work schedule.Jaguar completed a diagnostic on the i pace and confirmed the ac pipes were cracked from the compressor and the cost of repair was £3000. I already had to pay £170 for the diagnostic.I rang motors4u and spoke to Omar again and he said not to worry this will be covered by the warranty and he would speak to Jaguar Ayelsford. I asked him "Do i need to activate the warranty?"His reply was "The warranty has already been activated."After a week I was told the car was repaired and ready to collect.I tried to call Omar and left several messages for him that he never replied to. He was all of a sudden never available.When I arrived at Jaguar Ayelsford I was presented with the bill for repair, and told them that I had been assured by motors4u that the warranty was covering the repairs.No this was all a complete fabrication and Jaguar said if I do not pay the bill they would not release the car. I was so embarrassed and desperately needed my car.I paid the bill and then contacted the warranty company, they confirmed they never heard of this problem with the car and it was me that would have to claim the repairs and not motors4u.The problem the warranty company had was their terms and conditions state that I have to make them aware of the fault within 14 days of the fault occurring. Omar had me under the illusion that he was speaking to the warranty company. This was the complete opposite of what I had been told by Omar. I would never have repaired the car If I had known. Who can afford a repair bill of £3000 out of the blue.I tried to call Omar again several times but he was "never available" and never returned my calls.This has left me feeling foolish and made a mockery of as I have never had to use a warranty before and was following guidance from motors4u.This completely destroyed my experience of buying a car I had dreamed of owning and feel deceived by motors4u.My only course of action now is going through moneyclaimonline to try and recoup my money through the courts. I have all the evidence including garage reports, warranty reports and phone call evidence between Omar and myself.It is unfortunate this is something I have to do as I am not a confrontational person but have been left with no choice!
I would recommend Motor 4 U highly, I dealt with two guys there, Charlie and Taj, who made the whole process a seamless and professional one. They even delivered the car for me!Happy with the car and how they described it to me, I had to trust them with that, spending that much without seeing in person (they sent photos and videos) it was a massive leap of faith and they came through. Thanks again,
Great car, shocking service.Recently bought a secondhand car, took a month for the car to be ready after paying my deposit. No updates, dates kept changing when it was ready, I had to chase every time. On the day of picking the car up, had to wait to be seen while loads of people milled around, the salesperson had to fill out all my paperwork again, had no idea how much money I had to pay, and the whole handover took nearly an hour for no real reason. Really love the car and the cleanliness of the bodywork but would never buy again due to the service and pure lack of accountability and compassion from the company.
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