Review Time
I ordered a MacBook Air case on 7th December. On Friday 16th December, I still had no case, no correspondence of any kind regarding a delay or dispatch (or tracking information!), so I decided to call. I rang the contact number that was at the bottom of my my one and only email from them which confirmed my order had been placed, had to listen to a hideous jingle, and then sat there for 2 minutes whilst the phone rang out and then cut off. Same again on my 2nd try. 3rd time lucky, a woman finally picked up and said that it had already been dispatched but she would send another one or else it wouldn't arrive for Christmas. Very blase for a £40 case. She didn't seem concerned that it had gone missing in the post, which leads me to believe it had never been dispatched in the first place. Monday has now rolled around and I have called 6 times (no answer) to try and ask whether or not a new one has been dispatched, and if I can have some tracking information. Awful customer service. If the case doesn't arrive by tomorrow I will be expecting a full refund. I would never reccommend that anyone use this company. Communication is key and if there's a problem I would rather know and be refunded so I can arrange another Christmas present. At the very least I would expect to know the truthful progress of my order. I have no idea what's going on and I'm actually starting to feel like I've just been robbed and they never actually dispatch cases.
I am so happy with the case I designed for my sisters xmas present. Can't wait to give her it! I was a little apprehensive of what the quality may be like but its just arrived and Im so happy with it. It arrived quickly, well packaged and after shopping around it's a little more expensive than I've purchased before from competitors but the quality is just as good and I loved the website. Much easier to use, gave much more design flexibilty. Thank you! 🖒🖒
What sort of company doesn't check there order before packaging and send clearly not these and they email sounds so unprofessional and what company doesn't have someone working on a Saturday. I wouldn't call these a professional company with good customer service SORT IT OUT
Fast delivery (two weeks isn't too bad, relative to other shipping times), great looking cases. What more could you want? The only gripe I have with this is that I can't really see what my case would fully look like until after I've received it. It says that there's a 3D browser to show what it looks like, but it doesn't work with any browsers that I've used (Chrome, Firefox, Explorer) on various computers.
i ordered a MacBook case on the 30th June and by the 14th July i still hadnt received it so sent them an email. The response was very unprofessional with no real apology and the explanation contradicted itself to the point i wasnt sure if it had been sent or not. After advsing that a `replacement' was being sent i waited another week before giving up and requesting a refund. Terrible CS responses made me feel like they didnt really care. Still havent received either of the 2 products they sent to me.
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