Review Time
I am very disappointed with the service. I ordered several high-value items, and when the package arrived, it was damaged. I filmed myself opening it, only to find the jacket was missing. I reached out to customer service and opened a case, but after 11 days, I still have no updates. This level of service is unacceptable, especially since the jacket was intended as a Christmas gift. I expected much better from a luxury brand.
I ordered a discontinued perfume from another retailer without any issues, then found it cheaper directly from the company. I love the rewards program and received my refill in a lovely box. It was so well packaged that it could have been a gift! I received even more discounts on my next order, and my perfume arrived promptly. I will definitely be ordering again!
I bought a 50ml bottle of my favorite discontinued scent and was devastated to find it was off. After contacting the company and sending proof, I received no further communication. After many follow-ups, I opened a case via PayPal, but they closed it in the seller's favor without my knowledge. I am furious that I spent a significant amount on a product I can’t use. This has been a terrible experience, and I advise others to be cautious.
I was pleased to find my mum's favourite perfume (Angel) available in the UK as last few times I needed to rely on buying those from duty free during my travels. I created an account on their website and was pleased to see that as a welcome bonus they instantly sent me the voucher for 15% off when I spend £50! Bonus. Well it would be if the actual code worked. I tried several times but no luck. Still wanting to buy a Xmas gift for my mum I decided to proceed thinking that contacting their customer services would solve the issue and refund could be issued for the code which I was not able to use. I contacted them few minutes after placing the order. Hmmm Customer Service they advertise on their website is non existent. Over the past couple weeks I have message them three times and... still nothing. Not even an apology or any form of contact. I appreciate this can be a busy time but taking more than 2 weeks to respond to a simple query is simply taking a p***Every time I sent the message I receive an automated email stating that the query was received and I will be contacted shortly!?!? Maybe the only way to get their attention is to post the bad review on here?Mugler.co.uk time to get your act together!
Not happy at all. The whole process is unprofessional and lacking in all areas. Recieved the bonus items but not the expensive gift set I bought. You receive so many emails but they are useless as you can't track anything. After calling customwr service who said the gift set was not packed I the order as the money wasnt took from my bank on there side a issue. but they will refund me? Money was actually took from my account so that's rubbish and I was refunded. So i dont see why the gift set was not sent. Customer service was very helpful but I feel I have no real explanation to what happened.COMPLETE WASTE OF TIME.
Awful customer care , the worst I’ve experienced in 40 years ! immensely lacked customer care, compassion and appreciation towards their loyal customers ! They failed to replace a faulty item and lacked interest in finding a reasonable solution instead they offered a 15% discount for my next purchase , utterly ridiculous! Considering 15% discounts and 20% ones are always available online ! Extremely dissatisfied with their customer care as it remains inadequate.
Don’t buy from them online, They’re going to scam you, We’re going to tell you To write a specific email to get a return you’re gonna write it and then we’re gonna tell you it’s not the right department even though it is on the pack. The department is open a few hours a day and it’s only in the US so you have to pay for the call, You have to give back what you bought in 15 days but it’s one week straight, but I’m contacting the Mugler service, and they won’t respond to me regardless, I even called the number but no response at all.
Ordered from website and never received any emails regarding my purchase. No tracking information after a week. Sent an email to the company who have only just replied after around a week. In that time I’ve ordered the same product from another company and it has already arrived. Do not recommend using this company as I’ve still heard nothing back about my product ordered.
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MUGLER Official Online Store • Fragrance shop : Women's Perfume (ANGEL, ALIEN, AURA MUGLER, ANGEL MUSE) ⋅ Men's Perfume (A*MEN, ALIEN MAN) • Fashion • MUGLER
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