Review Time
Muy satisfecho con Muzix Audio, así da gusto comprar online. Recientemente les compré unos auriculares 64 Audio Volür en oferta (el mejor precio al que los he podido encontrar en Europa) y, sin duda, tendré en cuenta a Muzix para próximas compras audiófilas. Al principio tuve dudas porque no aceptaban Paypal; me puse en contacto con ellos (en inglés) y el dueño de la empresa, Szabolcs Orban, me contestó muy rápido para explicarme que era debido a ciertos abusos o fraudes que habían sufrido. Al final pagué por transferencia bancaria y en una semana tenia los Volür en casa muy bien empaquetados. El nivel de comunicación fue muy bueno en todo momento.-------------------------------------------------------------English: Very happy with Muzix Audio an my 64 Audio Volür purchase, got the Volür on sale for a great price. Communication across the whole purchase process was great, shipping was fast, and the Volür were properly protected. I was hesitant at first because Paypal was not accepted as a payment option, I contacted Muzix and the business owner, Szabolcs Orban, promptly explained that it was due to certain abuses or fraud they had suffered, so I paid via bank transfer (which I don’t like to do) and it was all fine, buy with confidence. I will certainly be a returning customer.
On August 16 I placed an order for 1000€+. It was not delivered within 3 (working days) days as it is promised on the website. For unknown reasons, DPD indicated that they tried to deliver the package on August 26, but I was at home the whole day and received only Amazon packages. On September 10 the order was returned to the shop and I asked to return the money.They just ignored that message. And answered only after my second email in 6 days. The message was meaningless with the unreceptive blame that it was my fault, but they wrote that can 'refund the total amount, less the delivery costs'. I asked to do that (on the same day (September 16)). Today is September 20 and there is still neither a response, nor a refund (I know that there are 14 days to proceed refund, but they have at least to confirm that).Updated:The refund was received very fast (Setp 25) and for the full amount (incl. shipping), which I did not expect. So, at least 4 stars.
On August 16 I placed an order for 1000€+. It was not delivered within 3 (working days) days as it is promised on the website. For unknown reasons, DPD indicated that they tried to deliver the package on August 26, but I was at home the whole day and received only Amazon packages. On September 10 the order was returned to the shop and I asked to return the money.They just ignored that message. And answered only after my second email in 6 days. The message was meaningless with the unreceptive blame that it was my fault, but they wrote that can 'refund the total amount, less the delivery costs'. I asked to do that (on the same day (September 16)). Today is September 20 and there is still neither a response, nor a refund (I know that there are 14 days to proceed refund, but they have at least to confirm that).Updated:The refund was received very fast (Setp 25) and for the full amount (incl. shipping), which I did not expect. So, at least 4 stars.
It was my second purchase from Muzix Audio. I was very satisfied with the FiiO iems and the 64Audio valür. After the very nice contact with Szabolcs from Muzix Audio I decided to write a rewiev. Before I found Muzix Audio I had to pay taxes in Germany, wait long time and worry to get the delivery. Muzix Audio is very reliable seller in the EU, have exclusive products and the delivery last only few days. The service is also the best you can expect. I recommend Muzix Audio and I will buy only here in the future.
It was my second purchase from Muzix Audio. I was very satisfied with the FiiO iems and the 64Audio valür. After the very nice contact with Szabolcs from Muzix Audio I decided to write a rewiev. Before I found Muzix Audio I had to pay taxes in Germany, wait long time and worry to get the delivery. Muzix Audio is very reliable seller in the EU, have exclusive products and the delivery last only few days. The service is also the best you can expect. I recommend Muzix Audio and I will buy only here in the future.
Perfect seller, exquisite audiophile items for sale here! Not expensive for some TOTL products. Excellent communication with Mr Szabolcs Orban from Muzix.Last but not least: I strongly recommand to buy here from the EU to avoid high rate VAT or foreign taxes. Cheers!
Perfect seller, exquisite audiophile items for sale here! Not expensive for some TOTL products. Excellent communication with Mr Szabolcs Orban from Muzix.Last but not least: I strongly recommand to buy here from the EU to avoid high rate VAT or foreign taxes. Cheers!
The communication with Szabolcs was perfect, since they've never shipped to New Zealand before I had so many doubts and questions regarding the payment & shipment but these were all well sorted. I'm happy with the portable player received, opt-in their loyalty program is a no-brainer. Will defenitely buying from them again in the future! Strongly Recommended!
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