Review Time
Excellent customer service. My order was promptly responded to, processed, and shipped. The item arrived within a few days. During this whole process I received emails updating me on every step. I really appreciate the professionalism.
How long would you expect a parcel to take from Hungary to the UK? Well this company got my parcel to me in ONE day! Given to courier on Monday and at my door on Tuesday! I couldn't believe it so checked the tracking details and sure enough there were all the journey details. (Only the UPS guy didn't want to wait for me to pay import duties so ran off leaving me a 'Sorry we missed you card'. He didn't even ring the doorbell. This is the second time he has done this - same guy. It was delivered the next day.) Cannot fault Muzix in any way!
Finally I have updated my beloved tube pre-amplifier from Musical Paradise MP-701 with the Kinki EX-P27. Having running the Kinki since one week now I can tell that this update was a great idea. OK it is another price category but I think it was more than worth it. Together with my amplifier FM300A clone connected to the Wahrfedale's Elysians 4 it has a tighter bass, more clarity and very neutral and detailed sound without being sharp or harsh anywhere. Also soundstage is little wider and separation of instruments is better. I can listen for hours without fatigue and one of the things I really love: It is completely silent, has wonderful black background with an exceptionally low noise floor. In no way I am missing the "tube sound" of the MP-701 and this is something which I wasn't expecting. From the beginning Mr. Szabolcs Orbán has accompanied me during purchase, payment and after sales service with a very good and professional support. He gave me excellent tips how to improve my setup further. Now I am thinking of replacing the FM300A with another Kinki product, with the Power amplifier EX-M7. We will see later how this will develop. Until now I am very happy.
I had a mixed experience with Muzix Audio.The ordering process and shipping were fast and professional, and the product arrived well packed. Unfortunately, I encountered technical issues in my setup and decided to exercise my EU right of withdrawal.While the return itself was accepted and the product was delivered back without issue, communication during the refund process was slow and required multiple follow-ups. Several emails went unanswered, which made an otherwise straightforward return unnecessarily stressful.The refund was eventually completed, but clearer communication and more proactive handling during the withdrawal process would significantly improve the customer experience.Based on this experience, I would recommend Muzix Audio for purchasing, but with caution when it comes to returns and after-sales support.
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We are music and technology fans. Specialists in affordable and high-end portable and home digital HiFi. Dac's, amplifiers, speakers, cables, in-ear monitors, headphones and everything you need for realistic listening. Fast and reliable delivery throughout Europe, anywhere in the world on request. Register a customer account and get a refund on all your purchases!
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