Name: myperfectebike.com
Telephone: 000000000
Rating: 2.9

Loretta W. Guest

Disappointing customer service

The customer service experience was quite disappointing; they only respond once a week after multiple inquiries and struggle with English. Their delivery estimates were vague: they initially stated 10 days, but it took 2 months. Be cautious if you have a cassette, as they provide a freewheel with the motor without clear specifications. On the bright side, the rest of the motor is functioning well. There’s a reason this option is cheaper.

Date of experience: Jan 03, 2026

Jefferson Smith Guest

1 month ago

Terrible customer support

The customer support is very frustrating; they respond only once a week after multiple messages and their English communication is lacking. Their delivery timeline was unclear: they initially quoted 10 days, but it ended up taking 2 months. Be cautious if you have a cassette, as they provide a freewheel with the motor without proper clarification. At least the rest of the motor works fine. There’s a reason this option is inexpensive.

Date of experience: Jan 03, 2026

Kyle B. Guest

3 months ago

Outstanding team, very helpful

An outstanding team that is very helpful. I ordered the kit on Friday evening and received it by Thursday. I spoke with a representative on the phone several times, and he was very knowledgeable about e-bikes. I would definitely recommend them to family and friends.

Date of experience: Nov 07, 2025

Katey Smith Guest

4 months ago

Incredible experience

I read reviews that made me question my decision to order from here, but I went ahead and the kit is absolutely perfect and very easy to assemble. It arrived in great condition with nothing missing.

Date of experience: Oct 08, 2025

George Baker Guest

6 months ago

Fantastic kit

This kit is fantastic! I purchased the 3000w 72v model and reached speeds of 58mph with a range of approximately 40-50 miles. It arrived in about 5 days, and the quality is impressive. Thank you!

Date of experience: Aug 04, 2025

xSolrac20 Guest

10 months ago

Extremely slow delivery!

The delivery was very slow! Communication was nearly nonexistent, and I would seriously reconsider ordering from another source.

Date of experience: Apr 04, 2025

Blake Guest

11 months ago

No issues so far

I haven't encountered any problems so far. I recommended it to my friends, and all of them purchased from them. One of my friends had a 2-day delay, and they sent him a replacement as compensation. I would buy again.

Date of experience: Mar 21, 2025

Alma T. Guest

11 months ago

Excellent customer support

The customer support was excellent, keeping me informed about delivery times and demonstrating extensive knowledge about the products. They provided good recommendations on which motor would suit my bike before I made the purchase. I don't understand the negative reviews, as my experience was very positive.

Date of experience: Mar 11, 2025

Devon Guest

1 year ago

Lack of product knowledge

My son enjoyed the e-bike conversion kit, but after about a month, we faced issues with the motor. When we asked for troubleshooting advice, the support team seemed lacking in knowledge. I suspect this company operates more like a dropshipper and isn’t fully informed about their products.

Date of experience: Mar 01, 2025

Joris_blast28 Guest

1 year ago

Never received product or refund

After experiencing extremely slow delivery and vague excuses for the delays, I requested a refund. I have not received my money back! They made false claims about being unable to process refunds, blaming the payment platform instead. This is not how it should work.