Review Time
My recent purchase and cancellation attempt revealed serious communication issues and a lack of integrity. I requested an immediate cancellation, but the order was still processed. The company's failure to coordinate between customer service and the warehouse caused significant inconvenience. The refund process is convoluted and burdensome. Overall, this experience was frustrating and untrustworthy.
I contacted customer service about a faulty light that I spent extra on for a dimmer. After three weeks, I was offered a small refund or store credit, which felt misleading compared to the advertised return policy. I just wanted to resolve the issue quickly.
Blatant drop-shipping scam dressed up as a “local Amsterdam brand”If ratings could go below zero, this parasite would be sitting comfortably at -5 stars. Absolute scam artists selling the same mass-produced AliExpress trash you can find anywhere, just marked up and wrapped in fake “local” branding. This place is a joke — a cynical, dishonest cash grab. It's unethical to make money like this in my opinion. The website cosplays as a premium Amsterdam lighting store, showing items as “in stock" and the shop seems to be located in Amsterdam. That’s a complete lie. In reality, nothing is actually in stock and nothing is physically there. It’s a slick façade designed to make customers think they’re buying from a real European business, when it’s just a lazy drop-shipping operation.After my wife and I placed an order for an item costing 500 euro that was "in stock", we discovered the delivery time was several weeks. Alarm bells immediately started ringing.We checked AliExpress and found the exact same product, using the exact same photos, for around 70% less. Same items, same images, same everything — except without the grotesque unethical markup. They clearly wait for your payment, then order the product from AliExpress or a similar platform in China. If that’s the experience and non-guaranteed quality we wanted, we would have ordered it there ourselves obviously.There is zero transparency, zero honesty, and zero added value. No faster shipping. No better quality. No curation. No customer benefit whatsoever. You’re paying hundreds extra for a pretty website and marketing lies.If you think you’re supporting a local Amsterdam business or paying a premium for quality and fast delivery, you’re being played. This is pure drop-shipping with extreme markup, hiding behind fake branding and vague language. We immediately asked for the order to be stopped and were told this was not possible — another clear sign of drop-shipping. We were also asked not to leave a negative review in exchange for a 10% discount. We refused. Do yourself a favor: don’t reward this kind of deceptive way of doing business. Check AliExpress or Temu first and keep your money instead of handing it to a company that adds nothing and pretends otherwise.
I bought a chandelier advertised as bespoke, but what I received was poorly made and did not match the online images. The company acknowledged the defect but offered inadequate remedies. Customer service is automated and unhelpful, leading to concerns about the legitimacy of the business. The quality of the product was disappointing, and I am pursuing a refund through my payment provider. Avoid this company!
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