Review Time
Don’t buy anything on this webshop, it’s Temu/Alibaba quality. Just do an image search…My order - a 500eur + lamp - arrived in a totally broken box, which was just a glimpse of what I was about to find. When I opened the box, I found the power cable was cut (still puzzles me today how that could have happened during transport) and the lamp base made of metal was completely bended. It became clear to me this is a webshop that looks good on the outside, but sells you products you can find for a 1/5 of the price on Temu or Alibaba. The blame is on me for assuming that a well pulled off website meant good quality lamps.The service… well they obviously deal with complains on a daily basis. The emails were a copy past of responses, often incoherent, lacking any personal touch or care for good service.Do yourself a favour, don’t buy anything on this webshop. You can find a larger catalog on Temu or Alibaba if you’re into this material quality.
The products arrived fairly quickly but were such bad quality. Please do not buy from them. I could’ve made them better myself. The lights looks like someone had drilled 50 or so holes in them, the response I got was that they were meant to be like that. Since then Mysalights have offered me 15% back but only if I take down this review. Given the palaver other people have had trying to return, I have thrown them in the bin (they were that bad) and will chalk this up to experience and make sure I read all the reviews before making a purchase from elsewhere.
While I agree with a lot of the reviews that the website was misleading, my experience was somewhat different. Here are the ways in which the site is misleading:1. They are not located in Amsterdam, but apparently in China.2. The products are not made by "expert artisans across Europe."3. Contacting them ahead of my order, I was promised my delivery would take 7-14 working days. It took 19. 4. The site says shipping is handled by DHL; mine came through the regular postal service.5. Their "package tracking" on their website shows no locations, so you have no idea where your package is.THAT SAID, the light I received definitely does look like the one pictured on the site, and it seems competently and solidly made. Unfortunately, it was somewhat damaged during shipping, but I offered to keep it if they provided a significant refund. They agreed to this and claim to have issued the partial refund I requested. (It could take 3-5 days for that to show up, so I'll write again if there's a problem.)Do I wish they were more transparent? Yes. Did I find it to be a total scam? No. But clearly I'm in the minority.
The worst company I have ever ever dealt with. Their customer service is a scam and they said my package got lost so I could either pick another item or wait till it was back in stock. I said please just refund me. I asked 6 times to be refunded, they then magically said the lamp reappeared and they were sending it. I asked them not to send it as I had already bought another lamp - they didn't listen and sent it anyway. As a result I had to pay 50gpb to ship back to them and still never heard back on them repaying me. This is illegal and a scam. They are stealing money.
Edit: DO NOT PURCHASE FOR SAFETY REASONS. After fitting the final bar light yesterday, I believe this product to be dangerous. The specific issue here was the connection of two cables that had been simply wrapped together and covered with a rubber clip. Both these clips came loose and, had I not noticed and bought/fitted a proper housing, would have led to the live and neutral cables connecting or sparking. Considering that this sits inside a wooden box, this could easily could a cause fire, and not just the circuit to short/trip. The company also tried the question the validity of this review.Sadly, exactly the same experience as everyone else. Positves:The lights were delivered (eventually) and do work. Well packaged if you're happy with large amounts of plastic tape which make it very difficult to recycle the boxes.Negatives:Quality overall is pretty poor. Lights are not 'warm' as we selected, but a cool/blue white. Our lights took over a month to arrive and I had no idea they would be shipped direct from China, not the Netherlands as suggested on the website.
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