Review Time
**Update: Mysalights promised me a full refund within 48hrs if I deleted my review, which I did. 48hrs have now passed, no refund and no contact from them in 2 days, so I am reinstating my review. I am now taking legal action. **My experience with Mysalights has been nothing short of unacceptable. I received two faulty items, both entirely unfit for purpose, yet the company has consistently refused to provide a free return, despite this being a clear expectation under their own stated returns policy and money back guarantee along with my understanding of the Consumer Rights Act 2015.After 13 email exchanges, Mysalights has offered nothing but obstruction. Their"solutions" consisted of store credit, an exchange, or lastly a mere 50% refund on my £210.54 order (after 7 days of email exchanges). I declined the exchange as both items were defective on arrival, and I have no confidence that replacements would be any different. Their insistence that I fund the return shipping to Amsterdam-when the products were faulty from the outset-is wholly unreasonable and contrary to fair trading practices.The company's website is, in my view, misleading, particularly regarding the true origins and quality of their products, which are manufactured in China. Their handling of this matter suggests a troubling disregard for consumer protections and responsible business conduct.Due to their refusal to resolve this issue appropriately, I have contacted my bank, Trading Standards, and the Financial Ombudsman, and I will be pursuing legal action, including recovery of legal fees.Based on my experience, I strongly urge others to avoid this company entirely.
This company appears to be running a scam and I have lodged a complaint. My experience has been similar to others and my advice would be to avoid buying anything from Mysalights. I ordered the Firefly pendant and after many weeks it arrived badly packaged and did not resemble the picture online. The light we received does not appear to be legally compliant within the EU or UK with no evidence of a CE mark on the product, packaging or instruction sheet. Mysalights claim it is easy to assemble but a qualified electrician told us it would be impossible to connect the eighty wires with the parts supplied. Having explained this to Mysalights they consistently replied that I had to pay to return the light before they would check it and refund me. I don't trust a company that can sell a product like this and didn’t feel I should have to pay the high cost to insure and send back from the UK a product which does not resemble the image online, is impossible to assemble and does not appear to be legally compliant or safe. They absolutely refuse to prepay returns. I have accepted a 50% discount and kept the light as evidence (I am going to report this to EU trading standards as I believe Mysalights is a scam and are selling potentially dangerous and illegal products). So, please beware of buying from this company and if you do, expect to lose at least half the purchase price and be left with an unusable product or pay high shipping costs to return and wait to see if they will refund you. I’ll do more research in future and buy from within the UK wherever possible.
DO NOT PURCHASE from this company - you won't get what you bought, and you WILL lose money. Poor quality products, shipping from China, and DO NOT Perform as described under the web-site.My first order arrived eventually - and DID NOT DIM, despite the website stating it does. Was offered a full credit if I placed an alternative order - which I did, using the credit. Second order arrived - AGAIN very poor Chinese quality with no instructions - in fact made clicking sounds when installed which concerned me as there was no earthing connection, but more importantly the it was NOT Warm white as described on the website.You could cycle through to Warm white, but had to flick the on/off light switch multiple times to change it but who wants to do that every time you turn the light on - the website said it was just WARM WHITE Even today both products are wrongly advertised on the website.I arranged for the return at my cost, and even offered to pay the customs charges (their return policy), but conveniently the company did not cooperate with the courier and so the goods were returned to me.Customer Service - are very responsive but keep repeating themselves saying we will refund when they arrive in their warehouse - which of course they won’t arrive.Spent £222 on lights + Postage back to have two sets of FAULTY lights, and all they offered is 50% compensation for THEIR issue as the products DO NOT perform as described.I’ve now put it in the hands of my credit card company as they are misleading purchasers****Update 28/11****They eventually offered me a full refund if I took down my review on Trustpilot AND removed the chargeback - I did both just to get my money back, and then they claimed they couldn't make the payment until the chargeback had cleared and quoted 7 working days..... enough is enough... I reinstated the chargeback, and let the banks deal with it.....seems lots of people are in the same situation
Superb experience with Mysalights. Great website, very easy to order, excellent products, chic and classy. Ordered two ceiling lights, had an issue with one of them (our fault, not Mysalights). They were wonderful in their customer service and suggested an outcome to solve the problem. Efficient and genuinely friendly. I have no hesitation in recommending Mysalights. Top company!
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