Review Time
I wish I had read the other reviews before ordering from this company. Shambolic and the clothes are awful quality. Problems with delivery, telling me it had been delivered when it hadn’t. Problems returning one of two items. Actually took 8 weeks plus numerous emails to get this sorted as the coat did not return to NA-KD even though EVRI acknowledged the item. Still I kept calm and polite. In the meantime the remaining item we kept is now not fit for wear. The lining has all ripped where the seams have not been sewn properly. My daughter likes the shape of the coat so will take to a dress alteration service to be re lined. Huge problems getting a partial refund and the first claim was rejected because my 6 very clear photos were not apparently good enough. I finally threw my toys out of the pram and got a 25% refund…still waiting on this but I am ever hopeful…Not an experience I intend to repeat
I wish I had read the other reviews before ordering from this company. Shambolic and the clothes are awful quality. Problems with delivery, telling me it had been delivered when it hadn’t. Problems returning one of two items. Actually took 8 weeks plus numerous emails to get this sorted as the coat did not return to NA-KD even though EVRI acknowledged the item. Still I kept calm and polite. In the meantime the remaining item we kept is now not fit for wear. The lining has all ripped where the seams have not been sewn properly. My daughter likes the shape of the coat so will take to a dress alteration service to be re lined. Huge problems getting a partial refund and the first claim was rejected because my 6 very clear photos were not apparently good enough. I finally threw my toys out of the pram and got a 25% refund…still waiting on this but I am ever hopeful…Not an experience I intend to repeat
-10/10!!!The store is violating their returns policy. The store's customer service is incompetent, doesn't respond to my questions, and constantly sends the same text, suggesting they're only responding to me from a robot. I've been waiting a MONTH!!!€ for a refund, and still no response or information.
What a terrible company! Clothes were ridiculously small and poor quality so decided to return!! What a nightmare. Not only do they take money off for returning they also take 3 weeks to return your money. Joke of a company. Avoid at all costs. Clothes on SHEIN are better.
This is my second order with the company, and I find myself questioning why I decided to order again after a long and painful experience. Once again, I returned a dress, and 15 days later, I still haven’t received my refund. The tracking details stopped updating once the courier received the package. I received an automated email stating that it can take up to 21 days to process returns, which means I could be without my money for a month or longer. I will never purchase from this company again!
I ordered an item. Had to pay 3,95 euro for shipping at a budbee locker location. Which they changed the location twice. The item was cheap and ill fitting. So I wanted to return the item. The website said that I would have to pay an additional 4,95 for return, If I had more than 3 (somewhere else it said 4) items I would have to pay 1 euro extra per item. Then it was unclear to how I would have to return said item.. Really bad customer service because I would have to send a message... I'm all for sustainability, but this is utterly ridiculous. Why would I, in total have to pay 8,90 for you to send me an item and then back.. Why am I paying 1euro more than the company for shipping?! Considering you have an agreement with the delivery company. Safe to say Im never ever buying anything from here and I'm advising no one to.
Where do I even start with this awful scam company??? There is a reason why each item of clothing doesn’t have any option to review!! Run!! Do not order from here!! I purchased a coat from here and paid via klarna and when it came, it was absolutely huge and massive, despite me ordering a size below my usual size (XS) so I decided to return it, but their returns policy is absolutely AWFUL. They told me that I’d have to pay £4.95 to return, and an additional £1 for extra items, which is nonsense to me, considering I could have purchased my own label for cheaper. Then when I sent the item back, the return wasn’t processed for such a long time, at this point it had been nearly over 2 weeks and not a single word from them, I notified klarna of my return, and they said they were waiting for a response from NA-KD to confirm my return. Okay, I understand. After around 14 days, I contacted customer service whom said that I need to wait 14-21 days for the return to even be processed?? The warehouse is in bloody Manchester for gods sake, I don’t understand what company requires such a long time for a simple return, and it was very clearly an automated copy and paste message. Now, it has been OVER 30 days, and despite me receiving confirmation that the company has received my package. They declined the return request on klarna, and I’m now due to pay for a coat that I have returned, despite having all the email confirmation from NA-KD themselves AND all the tracking information to prove the return. This is absolutely awful customer service, and there isn’t even a phone number to ask anyone directly, so I’m relying on sporadic emails as the only/main form of communication with this brand.I will DEFINITELY be sticking to the likes of asos, mango etc. Because clearly this company does not value ther customers, and wants to scam you, by taking your money and refusing to establish returns. AVOID AVOID AVOID
I wish I had read the reviews on here before I purchased from this dreadful company. Such a complete waste of time and money. The boots they sent were cheap crap and I had to pay postage on top and then a return fee was deducted. The refund took forever as well. How are these cowboys still operating?
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