Review Time
I ordered 3 things, 2 of which I sent back. One of the items I sent back, I sent back because it arrived broken. They only partially accepted by retour for no reason, only "repaying" me with a gift card *half* the worth of the amount of money I payed of the items I sent back. They also charged me for the return, even though I had to since the item had arrived in the main broken. I never write reviews on stores, but this was so outrageous that I had to. Their customer service is garbage, so please do noy order anything if you care about your money in the slightest.
Awful customer service. Parcel arrived much later than was due. Sizing was completely off so I decided to TRY and return the parcel to no avail. Their courier cannot register the return parcel as NA-KD are no longer in their client list. Cannot contact either Evri about this or get a reply from NA-KD about how to alternatively post the parcel inspite of contacting them about this via their contact form. They have no other form of customer service. So I’m £120 quid down. Will never order from the again.
Is this company still operating? I sent a top back on the 30th November after Evri rejected it initially so obviously their relationship with couriers is not good. As at todays date not received my refund only £25 but still. No replies to emails sent. My advice go elsewhere
I recently ordered clothes from Nakd for the first time, and I have to say I’m extremely disappointed. The sizing is completely off – I typically wear a medium, but I ordered a small, and it was still too big! On top of that, the quality of the clothes is not at all what I expected. Everything feels flimsy, and it’s clear that the items are cheaply made (all made in China, as it turns out). What really frustrated me, though, was the return process. Not only do you have to pay for delivery when you order, but when you want to return something, you're expected to pay nearly double what you paid for delivery! The return process itself is confusing and unclear, making it even harder to deal with.All in all, I deeply regret making a purchase from Nakd. If you’re looking for good-quality clothing and a hassle-free shopping experience, I strongly suggest you avoid this brand. Definitely won’t be buying from them again.
I’m shocked ..Worst customer service ever ..I placed an order with the express shipping method and it took 2 weeks to be shipped , then was never delivered and returned to nakd because of the wrong address information which is totally false, I spoke to dhl and they informed they never sent the package via express option , so this means the company is tricking customers into buying a service they don’t provide, customer service didn’t give me any solutions, just gaslighting messages… they gave me a discount code probably as a strategy to make customers buy more ..Placed a new order thinking would be impossible for this to happen again , payed the express option and placed it way before 1 pm (was indicated that orders placed before that time will be processed the same day) and still haven’t gotten any confirmation or shipping number ..Contacted the customer service fearing I would experience this again and they sent me the same automated message .. Just some minutes ago I got a new email with this message!! I’m sorry to inform you that we do not offer express delivery at this time. We currently only provide standard delivery for all orders.This is not what is shown on the website!! And what I payed for ..So this is basically a way of tricking people .. wow
Not buying again. On two occations I have purchased and returned items from NA-KD and on both occations it has taken them months to return my payment - which is rediculous, as Zalando, Boozt and others manage to return within a week. I know they have the package, but nothing seems to happen!Shape up - you are loosing customers!
They lost my package I waited for nearly a month for my order, only to be told that the package was lost. Instead of a proper apology, they offered me a 30% discount on full-price items for my next purchase, which is useless since the site currently has a 40% off sale on everything. This experience has been incredibly frustrating and disappointing. Do not buy from them, they do not deliver the items and are a scam.
I returned a parcel on the 8th April 2024. It’s been more than a month but I haven’t been refunded. It’s very difficult to reach out to customer service regarding this issue as well. I haven’t heard back from them since I requested an update more than a week ago. The worst is they are still sending me emails regarding discounts for their new lines. This is the worst customer service experience I have ever had. I don’t know who to reach out to.
I ordered several blazers on 4th May for my birthday celebrations.I got an email on the 5th saying the order was shipped but I kept tracking the parcel & it said Evri were still waiting for it.I contacted customer care 4 times to chase this and find out what was happening & was told the order would be with me last weekend at the latest.The order never arrived or moved to Evri and then I received an email today from Na-kd to say they have issued me a refund, but they have deducted a fee without ever delivering the parcel.I’m totally shocked by the customer service!Totally gutted as I’ve read good reviews & really wanted the blazers.I don’t know if I’ve just been unlucky & had a bad experience, but the least they can do is not charge me a return fee for something they failed to send me!!!
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